Project Manager

We need a Project Manager to join our Professional Services team in London. This is an opportunity to lead large and small scale professional service project implementations for diverse clients in the financial services industry. As our new Project Manager, you will be responsible for the full lifecycle of project engagements from scoping, initiation, tracking and reporting to closing and billing.

London, Ontario, Canada


Doxim is a leading provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim&rsquo;s Customer Engagement Platform helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share. <br /><br />The platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a clients&rsquo; channel preferences. This eliminates costly traditional paper-based, manual processes and enables cost-effective provision of an omni-channel experience that delights customers and improves their long-term loyalty.

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Mid Level

Overview: <p><strong>Who we are</strong></p> <p><em>Doxim</em>&nbsp;is a leading provider of customer engagement software for financial service organizations. We operate in an interesting space with a lot of growth potential - for our organization and our people. We partner with financial institutions to help them transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share.</p> <p>We are one of the fastest-growing technology companies in Ontario, and we are seeking a Project Manager for our London location to help us reach the next level.</p> <p>&nbsp;</p> <p><strong>Who you are</strong></p> <p>You are part of a PMO, or you would like to return to working as part of one. You have a proven track record of delivering projects on time, on budget and with high client satisfaction. Your experience may be with a service organization or a SaaS provider. If you are at a large-scale organization overseeing and implementing new projects,&nbsp;<em>Doxim</em>&nbsp;is the place to consider.</p>
Responsibilities: <p><strong>As our new Project Manager you will:</strong></p> <ul> <li>Plan and execute end to end projects of varying sizes. From pre-sales to project close, you will manage all aspects of projects. You will consider the big-picture effects and proactively manage issues along the way.</li> <li>Build relationships. From the first intake conversation to the final stages of the software implementation, you will work to build trust and rapport with each client and stakeholder.</li> <li>Track your progress. You will be responsible for all project status reporting, vendor management, project documentation and closely managing the budget. This includes managing customer expectations around project timelines and delivery deadlines.</li> <li>Be flexible. We work with a number of different tools and technologies across departments making no two projects the same.</li> <li>Be the point of escalation. As issues arise, you&rsquo;ll be asked to step in and contribute your wealth of knowledge and problem solving skills to ensure client satisfaction.</li> </ul>
Requirements: <p><strong>The successful candidate has:</strong></p> <ul> <li>The education. You have a diploma or degree and having your PMP designation or working towards it would be considered an asset.</li> <li>The project management experience. You have five or more years of experience as a project manager working in software implementation, ideally in the Financial Services industry.</li> <li>The SDLC expertise. You have experience managing application development project teams in both traditional and agile project management methodologies.</li> <li>The problem solving skills. You have a knack for approaching a problem with an open and innovative mindset, always putting the client&rsquo;s needs at the forefront of your solution.</li> <li>An outstanding communication style. You have excellent written and verbal communication skills and can &nbsp;present information succinctly.</li> <li>Impeccable organizational skills. This is a role for a meticulous self-starter with an unparalleled attention to detail.</li> </ul> <p><strong>Why join Doxim</strong></p> <p>At&nbsp;<em>Doxim</em>, we've grown steadily over the last 15 years and accelerated our growth - we&rsquo;ve tripled in size - over the past five. We aren't losing any momentum any time soon. We work with hundreds of financial service providers to help improve their client communications, streamline document access, meet compliance requirements and reduce the expense, work effort and environmental impact associated with workflow, creation, and delivery of business critical documents.</p> <p>We know that a happy work culture is an efficient, loyal and innovative team. Our senior leadership team is dedicated to offering mentorship and exposure to everyone that joins us. &nbsp;It&rsquo;s how we retain our team members for so long: we gain loyalty by providing our people the space and support to innovate, to be heard, to get credit.</p> <p><strong>To Apply:</strong></p> <p>Apply now, refer a friend, or stay on top of what&rsquo;s new by following us @Doxim_Inc.</p> <p><em>Doxim</em>&nbsp;welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>