Process Control Operator

<p>Due to a recent promotion, we have an opening for a Process Control Operator to own the end-to-end customer document entry process. This is a role for a Process Control Operator who wants to launch their career in #fintech at a company with international reach. Whether it&rsquo;s as a BA or a QA Analyst or beyond, at Doxim we will provide you with hands on access through special projects and mentorship to fulfill your professional development.</p>

Markham, ON

Doxim

Doxim is a leading provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim&rsquo;s Customer Engagement Platform helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share. <br /><br />The platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a clients&rsquo; channel preferences. This eliminates costly traditional paper-based, manual processes and enables cost-effective provision of an omni-channel experience that delights customers and improves their long-term loyalty. https://www.doxim.com/

keywords: who we are,what we do,who you are,what's in it for you?,learn,excel,regulate,communicate,provide support,escalate,collaborate,a technologist,an outstanding communicator,a stickler,a thinker,a team player

Entry Level

Overview: <p><strong>Who we are</strong></p> <p>Doxim is a leading provider of customer engagement software for financial service organizations. We operate in a space with a lot of growth potential - for our organization and our people. We partner with financial institutions to help them transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share.</p> <p><strong>The opportunity</strong></p> <p>Due to a recent promotion, we have an opening for a Process Control Operator to own the end-to-end customer document entry process. This is a role for a Process Control Operator who wants to launch their career in #fintech at a company with international reach. Whether it&rsquo;s as a BA or a QA Analyst or beyond, at Doxim we will provide you with hands on access through special projects and mentorship to fulfill your professional development.</p> <p><strong>What&rsquo;s in it for you</strong></p> <ul> <li>The opportunity to grow your career. If you are a new university or college graduate or you simply have a high aptitude for learning new technologies, this is a move to an exciting software company that invests in its people.</li> <li>The chance to learn. This is a Process Control Operator role where you will be mentored from day one, fully trained via an extensive three-month onboarding program and supported in your desire to understand our products and services.</li> <li>The chance to make an impact.</li> </ul>
Responsibilities: <p><strong>As our new Process Control Operator you will:</strong></p> <ul> <li>Learn. You will develop and maintain a solid understanding of company processes, products and services.</li> <li>Excel. You will consistently process all documents in the Doxim ACM system, ensuring accuracy and completion, fulfilling the company&rsquo;s internal and external SLAs.</li> <li>Regulate. You will conduct regular QA checks to ensure accuracy and quality. You will monitor the automation and act on any issues with statement and document processing.</li> <li>Communicate. You will use clear, professional communication with internal and external customers providing them with updates, progress status and reports. You will receive and respond to customer inquiries regarding production status.</li> <li>Provide support. You will respond to Level 1 Support cases, following the internal tracking process.</li> <li>Escalate. You will efficiently identify unsolved problems and flag critical issues, moving them up the workflow to be addressed.</li> <li>Collaborate. You will interact effectively with other departments to: <ul> <li>Make recommendations to the implementation team on new projects.</li> <li>Assign product enhancement requests to Product Management and track in appropriate systems.</li> <li>Participate in regular team meetings to identify trends and opportunities, suggesting improvements in process, product, responsiveness and overall customer satisfaction.</li> </ul> </li> </ul>
Requirements: <p><strong>Our new Process Control Operator is:</strong></p> <ul> <li>A technologist. You have a post-secondary degree or previous experience demonstrating your capabilities working with client-server databases. Ideally, you have some exposure to, or experience with, the following: <ul> <li>Document processing and delivery.</li> <li>Working in the financial industry.</li> <li>SQL Database including running scripts and queries.</li> <li>Client-server environments.</li> <li>Windows Microsoft Office including manipulating data in Excel and Access.</li> <li>XML data</li> <li>Photo editing software</li> </ul> </li> <li>An outstanding communicator. You are empathetic and supportive. You are concise, on point and effective. You have strong written and verbal communication skills.</li> <li>A stickler. You are risk averse, extremely organized and you pride yourself on being detail-oriented.</li> <li>A thinker. You enjoy analyzing complex problems and finding solutions.</li> <li>A team player. You have excellent interpersonal skills. You work well independently and as part of a team.</li> </ul> <p><strong>Why join Doxim</strong></p> <p>At Doxim, we've grown steadily over the last 15 years and accelerated our growth over the past 6 years five-fold. We aren't losing any momentum any time soon. We work with hundreds of financial service providers across Canada and are now making a big push into the US market.</p> <p>We know that a happy work culture reflects an efficient, loyal and innovative team. Our leadership team is dedicated to offering mentorship and exposure to everyone that joins us. It&rsquo;s how we retain our team members for so long: we gain loyalty by providing our people the space and support to innovate, to be heard, to get credit.</p> <p><strong>To Apply:</strong></p> <p>Apply now, refer a friend, or stay on top of what&rsquo;s new by following us @Doxim_Inc.</p> <p>Doxim welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>