IT Support Specialist III - Flagstaff 4th St. (Elk Ridge) - Info Systems Desktop

Love where you work as much as you love where you live by joining Elk Ridge Community Health. 

Flagstaff Fourth St(Elk Ridge), 2920 N 4th St, Fla

Elk Ridge Community Health

<p class="xmsonormal"><span style="font-size: 11pt;"><strong>Elk Ridge Community Health is dedicated to providing healthcare for all people. We focus on positive outcomes, treating the whole person. Our healthcare is delivered by compassionate, professionally trained, integrated health teams who give from their hearts to provide world class care. </strong></span></p> https://www.elkridge.org/

keywords: position summary,support,technical,management,education,experience,knowledge,certification,skills

Hourly

Overview: <p>&nbsp;The IT Support Specialist III (Elk Ridge) serves as the senior regional IT resource responsible for advanced troubleshooting, infrastructure support, and field technical leadership across geographically dispersed locations. This role leads complex issue resolution, coordinates on-site infrastructure initiatives, and acts as the primary escalation and strategic partner to centralized network, server, and cybersecurity teams. The position drives operational excellence, technical standards, and long-term reliability of end-user and site technology environments, while providing technical mentorship of junior staff.</p> <p>&nbsp;</p> <p>The primary goal of the IT Support Specialist III (Elk Ridge) is to support Elk Ridge&rsquo;s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.</p> <p>&nbsp;</p> <p><strong>The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS:</strong></p> <ol> <li>World Class Experience for staff and patients</li> <li>Healthier patients and employees</li> <li>Positive Financial Result</li> </ol>
Responsibilities: <ul> <li>Serves as the senior field support resource for desktop, application, and site IT needs.</li> <li>Leads troubleshooting efforts for complex Windows, hardware, and application issues.</li> <li>Acts as the primary on-site liaison for network and server engineering teams.</li> <li>Provides advanced smart hands support including diagnostics, rebuilds, and upgrades.</li> <li>Supports Active Directory, Group Policy, and endpoint management solutions.</li> <li>Advises and assists with server installations, network cutovers, and infrastructure refresh projects.</li> <li>Analyzes trends in support tickets and propose long-term process and technical solutions.</li> <li>Creates and maintains technical documentation and standardized procedures.</li> <li>Mentors and provides technical leadership to Level I and II support staff.</li> <li>Coordinates vendors, contractors, and third-party service providers on-site.</li> <li>Ensures high availability of end-user systems across all regional locations.</li> <li>Enforces IT security best practices and participate in incident response activities.</li> <li>Advises management on hardware standards, lifecycle planning, and support strategy.</li> <li>Maintains reliable transportation and flexibility for regional travel demands.</li> </ul> <p><strong><u>&nbsp;</u></strong></p> <p><strong><u>Joint Commission Responsibilities:</u></strong></p> <ul> <li>Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.</li> <li>Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.</li> </ul> <p>&nbsp;</p> <p><strong><u>Other Duties and Responsibilities:</u></strong></p> <ul> <li>In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community.</li> <li>Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community.</li> <li>Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance El Rio&rsquo;s image with health agencies, professional associations, and the general public.</li> <li>Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.</li> <li>In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.</li> <li>Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.</li> <li>Performs other duties as assigned.</li> </ul>
Requirements: <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> <td> <p><strong>Education Details</strong></p> </td> <td> <p><strong>Required / Preferred</strong></p> </td> <td> <p><strong>&nbsp;</strong></p> </td> </tr> <tr> <td> <p>High School Diploma</p> </td> <td> <p>or G.E.D</p> </td> <td> <p>Required</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>Bachelor&rsquo;s Degree</p> </td> <td> <p>Information Technology or a related field from an accredited college or university.</p> </td> <td> <p>Preferred</p> </td> <td> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td> <p><strong>Experience</strong></p> </td> <td> <p><strong>Experience Details</strong></p> </td> <td> <p><strong>Required / Preferred</strong></p> </td> <td> <p><strong>&nbsp;</strong></p> </td> </tr> <tr> <td> <p>3 years</p> </td> <td> <p>working experience as an IT Desktop II (or equivalent).</p> </td> <td> <p>Required</p> </td> <td> <p>And</p> </td> </tr> <tr> <td> <p>6 years</p> </td> <td> <p>of experience working in a complex IT environment.</p> </td> <td> <p>Required</p> </td> <td> <p>And</p> </td> </tr> <tr> <td> <p>6 years</p> </td> <td> <p>experience supporting active directory and Windows operating systems.</p> </td> <td> <p>Required</p> </td> <td> <p>And</p> </td> </tr> <tr> <td> <p>3 years</p> </td> <td> <p>working at an advanced technical level such as managing enterprise services (desktop imaging, desktop server hardening, SCCM packages, etc.).</p> </td> <td> <p>Required</p> </td> <td> <p>And</p> </td> </tr> <tr> <td> <p>&nbsp;</p> </td> <td> <p>Advanced level of understanding and execution in cybersecurity best practices as it relates to system hardening.</p> </td> <td> <p>Required</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>5 years</p> </td> <td> <p>of experience working in a complex technical healthcare environment.</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>3 years</p> </td> <td> <p>experience working with Windows Server operating systems.</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>&nbsp;</p> </td> <td> <p>Bilingual (English/Spanish) with the ability to speak, read and write in both languages.</p> </td> <td> <p>Preferred</p> </td> <td> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td> <p><strong>Licenses / Certifications</strong></p> </td> <td> <p><strong>Licenses / Certifications Details</strong></p> </td> <td> <p><strong>Required / Preferred</strong></p> </td> <td> <p><strong>&nbsp;</strong></p> </td> </tr> <tr> <td> <p>Fingerprint Clearance Card</p> </td> <td> <p>Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment</p> </td> <td> <p>Required</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Certification</p> </td> <td> <p>in one or more advanced technical specialties related to the role (server, cloud, security, vendor (i.e., Microsoft, AWS, VMWare, Citrix, Cisco, etc.).</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>Certification</p> </td> <td> <p>CompTIA A+</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>Certification</p> </td> <td> <p>CompTIA Net+</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> <tr> <td> <p>Certification</p> </td> <td> <p>CompTIA Sec+</p> </td> <td> <p>Preferred</p> </td> <td> <p>Or</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong><u>Transportation:</u></strong></p> <ul> <li>Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver&rsquo;s license and must comply with Arizona vehicle insurance requirements.</li> </ul> <p>&nbsp;</p> <p><strong><u>Core Competencies:</u></strong></p> <ul> <li>Customer/Client Focus</li> <li>Technical Capabilities</li> <li>Trouble shooting</li> <li>Organizational Skills</li> <li>Decision Making</li> <li>Initiative</li> <li>Problem Solving/Analysis</li> <li>Team player</li> <li>Compassionate Communication</li> <li>Cultural Competence</li> <li>Honor Patient Privacy</li> <li>Service Recovery</li> </ul> <p>&nbsp;</p> <p><strong><u>Supervisory Duties:</u></strong></p> <ul> <li>None</li> </ul> <p>&nbsp;</p> <p><strong><u>Skills and Abilities:</u></strong></p> <ul> <li>Effective customer-facing and presentation skills.</li> <li>Interact diplomatically and positively with patients and the public in a continuous public contact setting.</li> <li>Ability to respond effectively in writing and verbally to internal and external customers.</li> <li>Write grammatically correct routing business correspondence such as brief transmittal memoranda</li> <li>Advanced level of knowledge with MS Office (Word, Excel, and Outlook) and Internet.</li> <li>Advanced level of working knowledge of Windows and IOS operating systems.</li> <li>Advanced level of working knowledge with Office 365 products.</li> <li>Advanced level of working knowledge with Anti-virus, Malware, and encryption.</li> <li>Ability to apply concepts such as fractions. Percentages, ratios, and proportions to practical situations.</li> <li>Ability to multi-task and maintain a professional composure in stressful situations.</li> <li>Excellent organizational and time-management skills.</li> <li>Ability to interact with persons of various social, cultural, economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.</li> </ul> <p>&nbsp;</p> <p><strong><u>Workforce Environment/Physical Demands:</u></strong></p> <p>&nbsp;</p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="6"> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> </td> </tr> <tr> <td> <p><strong>Physical Demand</strong></p> </td> <td> <p><strong>N/A</strong></p> </td> <td> <p><strong>Rarely</strong></p> </td> <td> <p><strong>Occasionally</strong></p> </td> <td> <p><strong>Frequently</strong></p> </td> <td> <p><strong>Constantly</strong></p> </td> </tr> <tr> <td> <p>Seeing</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> </tr> <tr> <td> <p>Sitting</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Standing</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Talking</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Walking</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td colspan="6"> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> </td> </tr> <tr> <td> <p><strong>Working Conditions</strong></p> </td> <td> <p><strong>N/A</strong></p> </td> <td> <p><strong>Rarely</strong></p> </td> <td> <p><strong>Occasionally</strong></p> </td> <td> <p><strong>Frequently</strong></p> </td> <td> <p><strong>Constantly</strong></p> </td> </tr> <tr> <td> <p>Vision Strain</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> </tr> <tr> <td> <p>Weather</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Temperature</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <p>Muscular Strain</p> </td> <td> <p>X</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> <td> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong><u>Additional Information:</u></strong></p> <p><strong><em>This job description has been reviewed to ensure that the minimum functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by leaders as deemed appropriate to meet organizational operations.</em></strong></p>