Business Documentation Analyst

<strong>At Emergent Holdings, we&rsquo;re creating an innovative environment where our employees belong authentically, contribute meaningfully, and thrive intentionally &mdash; both personally and professionally.</strong>

Lansing, MI*

Emergent Holdings

<p class="p1"><strong>Emergent Holdings is driven by a singular goal &mdash; improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions, and services to support our key stakeholders &mdash; individuals, employers, providers, and strategic partners &mdash; improving the health and safety of the people and places we serve.</strong></p> https://emergentholdingsinc.com/

keywords: position summary,position details,management,quality assurance,performance,technology,support,knowledge,education,experience,establish,proficiency,skills

Non-Manager

Competitive Compensation and Benefits Package

Overview: This position will work closely with supporting the Business Process Analysts. This role is responsible for leading quality initiatives enterprise-wide as it impacts the Service Center. Develops and maintains policies, procedures, and workflows.&nbsp; Identifies and implements methods that will increase the organizational effectiveness of the quality framework in these departments. This role supports the development of work standards and the establishment of performance metrics. Acts as the primary liaison with and between other enterprise business units.Exchanges information with staff, vendors, managers, and executives, offering assistance in addressing multi-functional business unit needs. In addition, this position is responsible for mentoring employees on key quality principles and concepts as it relates to processes and workflows.&nbsp;
Responsibilities: <ul> <li>Creates the necessary workflows, policies, procedures, and job aids to carry out key line functions and reduce errors.</li> <li>Assesses and improves existing policies, practices, and procedures in support of department and enterprise goals</li> <li>Implements new and revised policies, practices, and procedures.</li> <li>Support the development of production and quality standards as it relates to processes and workflows.</li> <li>Provides forms and letter management.</li> <li>Updates and distributes electronic job manuals which includes maintaining the business management system</li> <li>Assists with integrating business process workflows with technology and systems.</li> <li>Reviews system business requirements and provides feedback to ensure business needs are met as it relates to processes and workflow.</li> <li>Involved in the establishment of identifying and implementing efficiencies through technology or process improvement.</li> <li>Assists in the development of user acceptance testing cases and activities. Incorporates proper audits and controls into workflows.</li> <li>Assists in the development of staffing models to determine FTE needs.</li> <li>Assists with the design, content development, implementation, and delivery of training programs, as appropriate.</li> <li>Develops and prepares necessary reports and manuals, as required.</li> <li>Represents unit on various projects and committees, as assigned.</li> <li>Maintains confidentiality of all information processes.</li> </ul>
Requirements: <p><strong>EDUCATION REQUIRED:</strong></p> <p>Bachelor&rsquo;s degree in insurance, business or related field. Combination of education and experience may be considered in lieu of degree.</p> <p><strong>EXPERIENCE REQUIRED:</strong></p> <p>Three years of experience in insurance operations, such as customer service processing, quality audits or audit, which provides the relevant skills, knowledge and abilities.&nbsp;</p> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Ability to read, analyze and interpret policy documents, technical and financial information, and procedure manuals.</li> <li>Excellent oral and written communication skills.</li> <li>Knowledge of internal controls and audit concepts.</li> </ul> <ul> <li>Ability to establish good working relationships at all levels of the organization, especially internal customers and to resolve conflicts in a professional manner.&nbsp;</li> <li>Ability to manage multiple priorities, establish work flows and meet necessary deadlines.</li> </ul> <ul> <li>Knowledge of operational procedures and work flows.</li> <li>Ability to comprehend the consequences of various problem situations and address them.</li> <li>Ability and proficiency in the use of computers and Company standard software specific to position.&nbsp;&nbsp;</li> <li>Ability to test/trouble shoot new software specific to the position.</li> <li>Ability to maintain confidentiality as appropriate.</li> <li>Excellent analytical and problem solving skills.</li> <li>Knowledge of industry best practices related to workflow and document management.</li> <li>Knowledge of staffing models.</li> <li>Ability to create surveys and survey criteria.</li> <li>Knowledge of project management.</li> <li>Ability to develop production and quality standards.</li> <li>Ability to collect relevant information, work with others to build consensus and implement decisions.</li> <li>Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.</li> <li>Ability to enter 50 wpm.</li> <li>Knowledge of computers and word processing software.</li> <li>Knowledge of spreadsheet software.</li> </ul> <p><strong>ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:</strong></p> <ul> <li>Education in quality assurance concepts and procedures or related fields preferred.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -347px; top: -20px;">&nbsp;</div>