REPOST & WAIVED Premium Analyst I

<strong>At Emergent Holdings, we&rsquo;re creating an innovative environment where our employees belong authentically, contribute meaningfully, and thrive intentionally &mdash; both personally and professionally.</strong>

Lansing, USA

Emergent Holdings

<p class="p1"><strong>Emergent Holdings is driven by a singular goal &mdash; improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions, and services to support our key stakeholders &mdash; individuals, employers, providers, and strategic partners &mdash; improving the health and safety of the people and places we serve.</strong></p>

keywords: job description,work environment,analysis,research,customer service,other duties,education,experience,knowledge,skills,preferred


Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>Position:</strong> Premium Analyst I&nbsp;<strong>(3 openings)</strong></p> <p><strong>Classification:</strong>&nbsp;<strong>R10&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Shift:</strong> Regular/Full-Time</p> <p><strong>Department:</strong>&nbsp;Premium Audit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Location:</strong> Lansing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Status:&nbsp;</strong>Bargaining</p> <p><strong>Reports to:&nbsp;</strong>Karin Geyer, Dianne Eisele &amp; Sharon Warner</p> <p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <p><strong>PREMIUM ANALYST I</strong></p> <p><strong>REPOST &amp; SOME WAIVED REQUIREMENTS: For this posting only and without precedent for future postings: A WAIVER OF QUALIFICATIONS IS being made.</strong></p> <p><strong>Summary:</strong></p> <p><em><strong>We are conditionally waiving certain requirements for this posting only (See below).</strong></em></p> <p>Primarily responsible for evaluation, approval, completion, and processing of mail audits and reviewing phone audits in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.<br /><br /></p> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards.&nbsp;</p> <p><strong>REQUIRED TESTING:</strong></p> <p>Basic Word, Basic Excel, Basic Windows, Reading Comprehension, 10-key, Typing 40 WPM, Math, and Proofreading.</p>
Responsibilities: <br /> <ul> <li>Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns.</li> <li>Analyze, research, approve, complete and process mail audits.</li> <li>Analyze, research, approve, complete and process the following audit adjustment types: waive, mail, and phone audits.&nbsp; When an adjustment is denied, notify the parties involved.</li> <li>Make necessary customer contacts to an insured, accountant, or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment. Identify correct classifications on the audit by researching PAAS, NCCI, and other applicable web tools.</li> <li>Analyze, research, and communicate audit concession requests from external customers to relevant internal staff. Communicate final decision to external customers. Complete and process the concession adjustment, if approved by management.</li> <li>Analyze, research, and communicate policy changes and omissions to relevant internal staff that include, but are not limited to, payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements, as a result of audit findings while completing the audit/audit adjustment.</li> <li>Manage your workflow inventory within PAM to achieve specific time service goals.</li> <li>Estimate audits.</li> <li>Train and mentor the Premium Audit Technician position.</li> <li>Compose written correspondence, as appropriate.</li> <li>Maintain confidentiality of information processed.</li> <li>Work with minimum supervision.</li> </ul>
Requirements: <br /> <p><strong>EDUCATION REQUIRED:</strong></p> <ul> <li>Minimum 30 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU).</li> <li>Combinations of education and experience may be considered in lieu of education requirements.</li> </ul> <br /> <p><strong>EXPERIENCE REQUIRED:</strong></p> <ul> <li>(2) Two years technical or administrative office experience including relevant payroll&nbsp;<strong>OR&nbsp;</strong>bookkeeping/accounting duties&nbsp;<strong>OR&nbsp;</strong>demonstrated experience in an Underwriting or Audit Department in an insurance organization&nbsp;<strong>OR</strong>&nbsp;(2) two years demonstrated experience of the necessary skills, knowledge, and abilities for the position, may be considered.&nbsp;</li> </ul> <br /> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Ability to work effectively in a multi-functional business unit.</li> <li>Exhibits basic knowledge of underwriting rules, procedures, manuals, and Workers' Compensation classifications in a single state and/or multiple states with similar state rules.</li> <li>Excellent oral and written communication skills.</li> <li>Excellent organizational skills and ability to prioritize work.</li> <li>Ability to manage multiple priorities and meet established deadlines.</li> <li>Basic knowledge of computers, word processing, and spreadsheet software with accurate input ability of 40 wpm with ability to use 10-key.&nbsp;</li> <li>Analytical and problem-solving skills.</li> <li>Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.</li> <li>Basic math skills.</li> <li>Basic knowledge of payroll reports, payroll tax returns, tax forms, and supporting documentation&nbsp;<strong>OR</strong>&nbsp;Accounting/Bookkeeping.</li> <li>Develops and understands client/customer needs and initiates timely action to meet them.</li> <li>Exhibits a basic understanding of one or more business functions and their processes.</li> </ul> <br /> <p><strong>ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE, AND/OR ABILITIES PREFERRED:</strong></p> <ul> <li>A minimum of one year experience as a Premium Audit Technician with the Accident Fund Insurance Company of America.</li> <li>Ability to work effectively in a multi-functional business unit.</li> <li>Basic knowledge of payroll tax records.</li> <li>Basic knowledge of OnBase.</li> <li>Basic knowledge of ACD line functionality</li> <li>Basic knowledge of Outlook calendar functionality.</li> </ul>