Performance Management Workstream Manager REMOTE

<strong>At Emergent Holdings, we&rsquo;re creating an innovative environment where our employees belong authentically, contribute meaningfully, and thrive intentionally &mdash; both personally and professionally.</strong>

United States, USA

Emergent Holdings

<p class="p1"><strong>Emergent Holdings is driven by a singular goal &mdash; improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions, and services to support our key stakeholders &mdash; individuals, employers, providers, and strategic partners &mdash; improving the health and safety of the people and places we serve.</strong></p>

keywords: summary,job description,work environment,analysis,quality assurance,goals,reporting,communication,other duties,education,experience,proficiency,initiative,skills


Competitive Compensation and Benefits Package

Overview: <br /> <p>This is a remote opportunity and the employee can be based anywhere within the US.</p> <p>The Performance Office (Portfolio Management) Workstream Manager is responsible for leading portfolio management within a business segment. This individual will provide administration and decision support through the facilitation of reporting, analysis, and evaluation of initiatives to meet performance objectives within defined business segments. The individual will support planning and advancement of initiatives within a workstream from early ideation and the development of a business case with financial pro forma through value realization. This position will work with all departments and partnered stakeholders to analyze, refine, and monitor initiatives to ensure maximum efficiency in support of targets and goals.<br /><br /></p> <p><strong>WORKING CONDITIONS:</strong></p> <p><a target="_blank">Work is performed in an office setting with no unusual hazards.&nbsp;</a><a target="_blank">This is a field position, working primarily from home with limited requirements to attend and limited access to EM office settings. Periodic travel may be required.</a></p>
Responsibilities: <br /> <ul> <li>Support executive-level decision making through business performance management of key performance indicators.</li> <li>Recommend and define performance targets for leading indicator metrics.</li> <li>Create and continuously improve executive dashboards, reports, improvement action plans, and supporting processes.</li> <li>Drives business decisions via effective communication and superb understanding of problems presented, analytical assumptions and solutions, and resources required to achieve desired results.</li> <li>Forecast future performance using strategic intelligence sources, trends, and future state capability needs</li> <li>Works closely with financial analysts to ensure a thorough and proper accounting for the value and initiative development costs</li> <li>Effectively communicates, makes recommendations, and presents data to appropriate parties, including department leadership, business segment leadership, and company executives.</li> <li>Adhere to deadlines; ensure work is completed on a timely basis.</li> <li>Work with stakeholders to identify, create, and monitor various reports and key business metrics. Also, provide guidance to end-users regarding the use and interpretation of results.</li> <li>Review predictive and analytical models for accuracy and reasonableness and leverage output to bring strategic value to the organization.</li> <li>Ensure efficient and effective use of company resources, evaluate, and continuously improve performance management data, reporting, and processes</li> <li>Compiles and analyzes statistics and prepares activity-related reports, manpower needs, and inventories and monitors all workflows within the workstream.</li> <li>Leads and participates in workgroups and task forces to complete special assignments and projects.</li> <li>Resolves customer inquiries resulting from jeopardy situations, which may include external service calls with the MA Sales Consultant and meeting the decision maker, labor leader, or other key contacts to discuss servicing issues.</li> <li>Coordinates and sets priorities that maintain continuity in accomplishing the sales and membership growth goals set for the department.</li> <li>Recommends processes to control supply expenditures and promotes efficient use of resources.</li> <li>Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies. Researches cause and makes recommendations.</li> <li>Responsible for balancing workload to optimize the effectiveness of the department.</li> </ul>
Requirements: <br /> <p><strong>EDUCATION:</strong></p> <ul> <li>Bachelor&rsquo;s degree in a related field.&nbsp;</li> <li>Relevant combination of education and experience may be considered in lieu of degree.&nbsp;</li> <li>Continuous learning, as defined by the Company&rsquo;s learning philosophy, is required.&nbsp;</li> <li>Certification or progress toward certification is highly preferred and encouraged.</li> </ul> <br /> <p><strong>EXPERIENCE:</strong></p> <ul> <li>Five years of progressively more responsible experience in an enterprise Portfolio Management or PMO environment with demonstrated technical experience that provides the necessary knowledge, skills, and abilities.&nbsp;</li> <li><a target="_blank">Previous experience in the healthcare industry is preferred.</a></li> </ul> <br /> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:&nbsp;</strong></p> <ul> <li>Excellent analytical, organizational, planning, verbal, and written communication skills required.</li> <li>Proficient in work that involves analysis, organization, planning, presentation development, problem resolution</li> <li>Knowledge of Medicare Advantage plan products, programs, underwriting rules, membership and billing procedures, open enrollment processes, rating methodologies, rate renewals, and agent distribution systems to effectively manage staff</li> <li>Must be self-motivated and can work well under pressure.</li> <li>Ability to effectively present information and respond to questions from internal and external contacts at all levels of the organization</li> <li>Ability to read, analyze, write, and develop communications (i.e. white papers, strategy decks, etc.) or reports as required by leadership</li> <li>Proficient in current industry standard PC applications and systems; specifically, MS Office, collaboration applications, and PPM applications (PlanView preferred)</li> <li>Extensive knowledge of operations</li> <li>Must demonstrate leadership ability and team-building skills to effectively supervise professional and non-professional staff and interact with all levels of management.</li> <li>Ability to work with and empower others on a collaborative basis to ensure success of unit team.</li> <li>Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques.</li> <li>Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.</li> <li>Ability to establish workflows, manage multiple projects, and meet necessary deadlines.</li> </ul>