Manager, Program Management

<strong>At Emergent Holdings, we&rsquo;re creating an innovative environment where our employees belong authentically, contribute meaningfully, and thrive intentionally &mdash; both personally and professionally.</strong>

Southfield, USA

Emergent Holdings

<p class="p1"><strong>Emergent Holdings is driven by a singular goal &mdash; improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions, and services to support our key stakeholders &mdash; individuals, employers, providers, and strategic partners &mdash; improving the health and safety of the people and places we serve.</strong></p>

keywords: summary,job description,supervisory,reporting,management,support,performance,program planning,administration,collaboration,coordinate,qualifications,experience,knowledge,skills

Mid-level Manager

Competitive Compensation and Benefits Package

Overview: <br />The Manager, Project Management is responsible for overseeing management of all initiatives as laid out in the strategic action plan by the business unit or legal entity. This role reports directly to the Managing Director and works closely in partnership to drive forward multi-year transformation programs. Responsibilities include program planning, tracking and reporting progress, managing cross team coordination within other departments and divisions&rsquo; teams on issue escalation and mitigation planning, and communicating across stakeholders.<br /><br /> <p><strong>SUPERVISORY RESPONSIBILITIES</strong></p> <p>Directly supervises a varied number of employees in the designated department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</p> <p>&nbsp;</p>
Responsibilities: <br /> <p><strong>Program Planning:<br /><br /></strong></p> <ul> <li>Assigns owners to initiatives and collaborates on initiative planning and scoping.</li> <li>Establishes effective program governance and standardized ways of working for the transformation program.</li> <li>Oversees multiple initiatives and track/workstream delivery plans.</li> <li>Oversees multiple initiatives and&nbsp;release/workstream performance and reporting.</li> <li>Implements the releases/workstreams within the release schedule.</li> <li>Stands up the implementation approach. This includes the governance structure, management processes, plans, procedures, tools, etc. from the implementation team.</li> <li>Develops, maintains, and manages the release/work stream schedule and dependencies.</li> <li>Responsible for the delivery of business results assigned to the programs.</li> <li>Manages the program design, development, and deployment effort within schedule and budget.</li> <li>Works with stakeholders and internal leadership counterparts to determine team member roles and expectations and ensure timely feedback.</li> </ul> <br /> <p><strong>Tracking, Reporting Progress, &amp; Communication:<br /><br /></strong></p> <ul> <li>Responsible for all tracking and reporting progress, project costs &amp; timelines against the project plan.</li> <li>Manage day-to-day operations of rigorous project management tracking; identify, use, and customize best-in-class project management methodologies, standards, and tools/templates.</li> <li>Oversee the consolidation of progress reporting from tracking tools into easily digestible and summarized presentations.</li> </ul> <br /> <p><strong>Managing Cross Team Coordination:<br /><br /></strong></p> <ul> <li>Support coordination, integration, and communication both within and between the RSMU, SHS, and other BCBSM teams supporting key initiatives.</li> <li>Manage all communications both bottom-up and top-down between the leadership and project execution team.</li> <li>Capture learnings and best practices and share across initiative workstreams.</li> <li>Oversee TMO Analysts in soliciting feedback from initiative teams and work with leadership to resolve pain points.</li> <li>Leads workshops and meetings with stakeholders.</li> <li>Works with stakeholders to support work plans, timelines, and milestones for work streams within the release.</li> <li>Supports creation and management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with other operational teams.</li> <li>Facilitates the resolution of workstream and cross-workstream team issues and escalates to program manager as appropriate.</li> <li>Collaborates, as required, to define program impacts and opportunities to reduce complexity/cost of technology architecture in support of future state program capabilities being implemented.</li> <li>Maintains stakeholder interaction as required with the following program supporting functions for the purpose of program administration and control: <ul> <li>Audit for issue transparency and risk.</li> <li>Finance for cost transparency and reporting.</li> <li>Compliance for legal and mandate issues that could affect programs.</li> <li>HR for organization design and skill set identification.</li> <li>Corporate project services for tools and reporting standards.</li> </ul> </li> </ul> <p><strong><br /><br />Issue Escalation and Mitigation Planning:<br /><br /></strong></p> <ul> <li>Identify potential resourcing or budgetary adjustments necessary for program initiatives.</li> <li>Ideate with initiative owners on mitigation steps against risks identified; ensure mitigation steps are executed.</li> <li>Manage the change request process, coordinate with relevant stakeholders affected by the change, assess the cost/timeline impact, and gain approval from leadership.</li> <li>Drives the management of program scope changes (e.g., changes which may affect the program budget, timeline, or performance outcomes), and escalates.</li> </ul>
Requirements: <br /> <p><strong>EDUCATION AND EXPERIENCE:<br /><br /></strong></p> <ul> <li>Relevant combination of education and experience may be considered in lieu of degree.</li> </ul> <br /> <p><strong>QUALIFICATIONS:<br /><br /></strong></p> <ul> <li>7 years of progressively more responsible experience in project management.</li> <li>Previous experience in healthcare project management at a highly complex organization, or related prior experience within the healthcare industry, is strongly preferred.</li> <li>2 years of leadership experience</li> <li>Bachelor's degree Business Administration, or related field required; Master&rsquo;s Degree in related field strongly preferred.</li> <li>PMP certification preferred.</li> </ul> <p><br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br /><br /><br /></p> <p><strong>OTHER SKILLS AND ABILITIES:<br /><br /></strong></p> <ul> <li>Excellent oral and written communication skills.</li> <li>Excellent presentation and facilitation skills.</li> <li>Ability to make competent, independent decisions.</li> <li>Ability and proficiency in the use of computers and Company standard software specific to position.</li> <li>Demonstrated success in implementation and the ability to drive progress on goals with other key stakeholders in a matrixed environment.</li> <li>Experience in project management and be a strong people leader with experience in elevating the capabilities and performance of teams.</li> <li>Experience of managing a PMO office</li> <li>Experience of managing the complete lifecycle of a project with project teams</li> <li>Highly efficient in resource planning and tasks assignment</li> <li>Knowledge of benefits and dependency mapping, risk management and resource planning</li> <li>Line management or team leader experience</li> <li>Demonstrated diplomatic ability to build relationships and influence others at all levels of the business</li> <li>Ability to competently mediate disagreements and negotiate agreeable resolutions</li> <li>Experience of program and project level financial management</li> </ul> <br /><br /><br /> <p><strong>ADDITIONAL INFORMATION</strong></p> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.</p>