Senior Customer Quality Engineer

<strong>At FUJIFILM Electronic Materials, a global leader in solutions for the semiconductor manufacturing industry, we search for the most talented and qualified. At Fujifilm, performance, development, and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increases employee satisfaction and overall personal well-being.</strong>

Pueblo, CO

FUJIFILM Electronic Materials

<p>Successful semiconductor manufacturers move quickly. They demand quality and they require leading technology. For them, partnering with the right supplier is a critical decision.</p> <p>With state-of-the-art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices throughout the world and on site applications support, FUJIFILM Electronic Materials is prepared to supply the world's top tier semiconductor manufacturers.</p> <p>FUJIFILM Electronic Materials offers a broad array of products and services used throughout the semiconductor manufacturing process.</p>

keywords: position summary,teamwork,support,customer care,require,global,develop,engineering,analysis,knowledge,education,skills,experience


$105,000/yr - $115,000/yr

Overview: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Who We Are</strong></p> <p><strong>FUJIFILM Electronic Materials, U.S.A., Inc.,</strong> is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity for a <strong>Senior Customer Quality Engineer!</strong></p> <p>With state-of-the-art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices throughout the world and on-site applications support, FUJIFILM Electronic Materials supplies the world's top tier semiconductor manufacturers with a broad array of products and services used throughout the semiconductor manufacturing process.</p> <p>&nbsp;</p> <p><strong>The Role</strong></p> <p>The Customer Quality Engineer (CQE) role is dynamic and cross-functional. CQEs interact with the customer facing and operations organizations at multiple levels. This role is high impact, high output, and high visibility that requires a calm-assertive demeanor and the capability to manage ever-changing priorities.</p> </div> </div> </div>
Responsibilities: <ul> <li>Collaborate with the cross-functional teams on customer issue management, customer product specification management, and customer specification negotiation in coordination with Product Management and customer change management.</li> <li>Develop expertise on customer requirements and factory manufacturing processes to enable streamlined customer support and satisfaction.</li> <li>Support customer requests collaborating with other engineering teams to better understand and respond to requests. This will require engagement ranging from collecting and organizing. informational responses to working on or collaborating with internal engineers on continuous improvement projects.</li> <li>Coordinate customer issue escalation support with structured problem solving (8D, 5Why, FMEA, etc.) to help identify root causes and develop and execute or coordinate CAPA.</li> <li>Work with customer facing teams to support customer audits by helping with preparation and facilitation.</li> <li>Provide support for various customer related documentation expectations such as process documents, item tracking, performance reporting.</li> <li>Strong knowledge of QMS tools and NCMR processes.</li> <li>Be part of a global team that is designed to improve success of FEPC with our customers. Maximize customer satisfaction by resolving quality issues with urgency and transparency, clarifying quality expectations, and driving ongoing improvements that deliver value and build trust and confidence</li> </ul>
Requirements: <ul> <li>Minimum Bachelor degree in Chemical Engineering, Chemistry, or Material Science Engineering. Specialization in Quality Systems and Statistics is a plus.</li> <li>Must have 6 to 8 years of experience working directly with external parties at various levels on Quality Management.</li> <li>Broad knowledge of theory and principles of statistics and statistical process control.</li> <li>Broad knowledge of quality management systems, ISO compliance, audits.</li> <li>Understanding of chemical and material metrology lab and measurement systems.</li> <li>Must have the ability to communicate effectively (verbal/written/presentations) at all levels.</li> <li>A good working knowledge of statistics and applicable quality methodologies is required (e.g., Six Sigma, SPC, FMEA, 8D, root cause analysis, etc.)</li> <li>Must have excellent computer skills (PowerPoint, Excel and statistical software tools)</li> <li>Working knowledge of JMP statistical software is especially desirable; SAP knowledge helpful</li> <li>Visits to other manufacturing sites and customer sites per business requirement</li> <li>This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.</li> </ul> <br /> <p><strong>MENTAL &amp; EMOTIONAL REQUIREMENTS</strong></p> <p>&nbsp;</p> <ul> <li><strong>Resilience -</strong> Adapting well in the face of workplace stressors, the ability to work effectively and efficiently in high stress and conflict situations, the ability to remain poised under all circumstances, the ability to maintain regular attendance and be punctual.</li> <li><strong>Communication -</strong> The ability to successfully and professionally express and exchange&nbsp;ideas&nbsp;and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals including customers/clients, the ability to work as an integral part of a team, ability to interact effectively with people in a positive manner that engenders confidence and trust.</li> <li><strong>Reasoning and decision-making -</strong> The ability to understand, remember and follow verbal and written instructions, the ability to reason logically and make sound decisions.</li> <li><strong>Comprehension -</strong> The ability to complete tasks without direct supervision, the ability to simultaneously address multiple complete problems.</li> <li><strong>Organizational skills -</strong> Ability to multitask without loss of efficiency or accuracy, the ability to work and sustain attention with distractions and interruptions, the ability to perform in situations requiring speed, deadlines or productivity quotas.</li> </ul> <p>&nbsp;</p> <p><strong>FUJIFILM Electronics Materials, U.S.A., Inc.,</strong> is part of the Fujifilm family &ndash; a company that has been evolving and transforming for more than 85 years. Fujifilm is focused on four strategic business areas: <em>Advanced Materials</em>, including electronic materials for semiconductor manufacturing; <em>Imaging</em>; <em>Healthcare</em>; and products and services to support <em>Business Innovation</em>. As a global company, Fujifilm has revenues of $21 billion, with 310 group companies and 73,275 employees worldwide.</p>