Software Customer Success Manager

<p><strong>By the Field, For the Field</strong></p> <p>At Field Safe Solutions, we are committed to helping provide end users with reliable, consistent and safe solutions. We strive to maintain the utmost state-of-the-art technology, while always looking for new opportunities to support people in the field.</p> <p>We are striving to transform the safety experience by positively engage field workers in a culture of safety with simple, yet powerful, tools to manage the safety experience.</p>

Calgary Head Office

Field Safe Solutions

<div id="block-yui_3_17_2_9_1450385444182_19821" class="sqs-block html-block sqs-block-html" data-block-type="2"> <div class="sqs-block-content"> <p style="white-space: pre-wrap;">FieldSafe Solutions understands the challenges that companies face on a daily basis regarding safety and accountability.&nbsp;Our innovative software was designed and developed BY THE FIELD, FOR THE FIELD.</p> <p style="white-space: pre-wrap;">Through up-to-date, accurate and secure information, FieldSafe Solutions can help you manage the safety requirements and responsibilities within your business. &nbsp;We believe communication is a key component in any business, therefore we value the relationships we have with our clients, and we strive to turn challenges into opportunities.&nbsp;&nbsp;We give companies the PEACE OF MIND that your employees are accounted for in REAL-TIME, anywhere in the world.</p> </div> </div>

keywords: support,analysis,support,relationships,customer care,environment,solutions,experience,communication,publishing


$50,000 per year

Overview: <p>This position represents an excellent opportunity for an individual to work with clients and develop expertise in analyzing technical issues.<br /><br />As a Software Support Analyst you would provide support for Field Safe clients in the use, functionality and understanding of our software applications. The Software Support Analyst ensures timely resolution of client software issues through data analysis and functionality troubleshooting using multiple tools, best practice communication, and team coordinated problem solving.</p> <p>&nbsp;</p>
Responsibilities: <ul> <li>Triage customer issues via our ticketing system</li> <li>Monitor progress of ongoing client inquiries until they reach resolution.</li> <li>Assist Senior PM/BA with installations, upgrades, and configurations of Field Safe for customers</li> <li>Assist in drafting application documents</li> </ul>
Requirements: <ul> <li>Experience from time spent in a customer support role either from a call centre situation or customer service department will be an advantage to rapidly excel in this role</li> <li>Excellent customer service and communication skills ideally applied in an external customer support role</li> <li>Strong writing skills (documentation, user guides, release notes, etc.)</li> <li>Strong problem solving skills.</li> <li>Also important is the need to be proactive and dynamic with the ability to deliver results in a fast paced pressurized environment.</li> </ul>