Sr. Specialist, Fraud Investigations ($18.50/hr no incentive)

<h4><strong>Are you looking for the opportunity to do challenging and meaningful work in an environment that encourages ongoing learning, development and career growth? Do you thrive on making a positive impact in our community? Do you believe a company can elevate the spirit and quality of life for others?&nbsp;</strong></h4>

Omaha - FN Tower

First National Bank of Omaha

<p class="p1"><strong>Grow Your Career with FNBO! </strong><br /><br /><strong>At First National Bank of Omaha (FNBO), we like to think of ourselves as the &ldquo;great big, small bank,&rdquo; large enough to provide the expertise and resources necessary to handle any financial need, yet small enough to know our customers personally. We are a subsidiary of First National of Nebraska, with nearly 5,000 employees and $30 billion in assets. With more than 100 retail banking locations in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota, Texas and Wyoming, we help our customers and communities to succeed by focusing on building relationships at a local level.</strong><br /><br /><strong>We have a history of doing what&rsquo;s right for our customers, employees, shareholders and the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.</strong></p>

keywords: position summary,investigate,customer service,qualifications,benefits,diversity,what you bring

Full time

Overview: <br /> <p><strong>At FNBO, our employees are the heart of our story&mdash;and we&rsquo;re committed to their success! Please see below the details of this career opportunity and how it fits into our organization&rsquo;s success.</strong></p> <p>&nbsp;</p> <p><strong>Our Modern, Flexible Workplace:</strong></p> <p><strong>&nbsp;</strong></p> At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you! <p>&nbsp;</p> It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs. <p>&nbsp;</p> <p><strong>Summary of the Job:</strong></p> <br /><br />In the Fraud Department, we wouldn&rsquo;t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Fraud Specialist who can make a big difference in our customers&rsquo; financial lives. <p>&nbsp;</p> <p><strong>About This Role:</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>THE FRAUD SPECIALIST ROLE AT FNBO</strong></p> <p>At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud Specialist, you can do just that by helping FNBO customers protect themselves against fraud.</p> <p>&nbsp;</p> <p>We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of fraud prevention. Our mission is to support our customers who have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage.</p> <p>&nbsp;</p> <p><strong>THE GREAT BIG SMALL BANK</strong></p> <p>We take pride in the fact that we&rsquo;ve been independently owned and operated for 160 years and have the freedom to make decisions based on what&rsquo;s right for our people. Whether you&rsquo;re starting a new career or finding a new trajectory, we believe you&rsquo;ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance.</p>
Responsibilities: <br />As a Fraud Specialist at FNBO, you will be expected to:<br /><br /> <ul> <li>Communicate with customers who have experienced fraud or might be at risk</li> <li>Reassure vulnerable customers that FNBO has their back against fraud</li> <li>Determine the validity of fraudulent claims and hold cardholders accountable if needed</li> <li>Conduct an in-depth investigation and attempt to identify a suspect</li> <li>Contact law enforcement when necessary and provide important information</li> <li>Research and submit suspicious activity referrals</li> <li>Understand chargeback life cycles for Visa, Mastercard and American Express</li> <li>Input complete case information in conjunction with Federal Regulation Z</li> <li>Perform balance monitoring</li> <li>Assist the Bankcard Recovery department by investigating claims of fraud on accounts in collections</li> </ul>
Requirements: <br /> <p><strong>EXPERIENCE AND BACKGROUND REQUIREMENTS<br /><br /></strong></p> <ul> <li>High school diploma or GED</li> <li>Excellent oral and written communication skills</li> <li>Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)</li> <li>A minimum of nine months of customer service experience</li> <li>Chargeback experience is highly desired</li> <li>Familiarity with the credit card or banking industry is a plus</li> </ul> <p>&nbsp;</p> <p><strong>PERKS AND BENEFITS<br /><br /></strong></p> <ul> <li>Competitive pay and benefits</li> <li>Workplace flexibility with remote opportunities</li> <li>A supportive environment with ongoing support and training</li> </ul> <p>&nbsp;</p> <p><strong>The Ideal Candidate for This Role:</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>THE IDEAL CANDIDATE FOR THIS ROLE IS&hellip;<br /><br /></strong></p> <ul> <li>Supportive and solution-oriented</li> <li>A strategic thinker</li> <li>A person who believes in a greater mission</li> <li>Someone who takes pride in doing good for the community</li> <li>Great at managing multiple responsibilities</li> <li>Comfortable defusing a potentially stressful situation</li> <li>Motivated by a challenge</li> </ul> <p>&nbsp;</p> <p><strong>Equity, Diversity, &amp; Inclusion:</strong></p> <p>&nbsp;</p> <p>FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has the opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.</p> <p>&nbsp;</p> <p>See the full <strong>FNBO Equity, Diversity, &amp; Inclusion Statement</strong> <a href="" target="_blank" rel="noopener noreferrer">here</a></p> <p>&nbsp;</p> <p>All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p> <p>&nbsp;</p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Self-Print Poster</strong></p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Supplement for Federal Contractors</strong></p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' GINA Supplement</strong></p>