Customer Care Sr. Specialist - Retail (Omaha, NE Only)

<h4><strong>Are you looking for the opportunity to do challenging and meaningful work in an environment that encourages ongoing learning, development and career growth? Do you thrive on making a positive impact in our community? Do you believe a company can elevate the spirit and quality of life for others?&nbsp;</strong></h4>

2 Locations

First National Bank of Omaha

<p class="p1"><strong>Grow Your Career with FNBO! </strong><br /><br /><strong>At First National Bank of Omaha (FNBO), we like to think of ourselves as the &ldquo;great big, small bank,&rdquo; large enough to provide the expertise and resources necessary to handle any financial need, yet small enough to know our customers personally. We are a subsidiary of First National of Nebraska, with nearly 5,000 employees and $30 billion in assets. With more than 100 retail banking locations in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota, Texas and Wyoming, we help our customers and communities to succeed by focusing on building relationships at a local level.</strong><br /><br /><strong>We have a history of doing what&rsquo;s right for our customers, employees, shareholders and the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.</strong></p>

keywords: position summary,customer service,solutions,diversity,education & experience,initiative,work environment

Full time

Overview: <br /> <p><strong>At FNBO, our employees are the heart of our story&mdash;and we&rsquo;re committed to their success! Please see below the details of this career opportunity and how it fits into our organization&rsquo;s success.</strong></p> <p>&nbsp;</p> <p><strong>Our Modern, Flexible Workplace:</strong></p> <p><strong>&nbsp;</strong></p> We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! <p>&nbsp;</p> It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs. <p>&nbsp;</p> <p><strong>Summary of the Job:</strong></p> <p><strong>&nbsp;</strong></p> Our next class is scheduled to start on Monday, February 13, 2023. <br /><br />Paid, on-site (Omaha, NE FNBO Tower) training for this class will be from 9:00am to 6:00pm CST for the first (7) weeks of your employment with 100% required attendance. <br /><br />Starting Monday, April 3rd, you will then transition into your solidified shift/schedule and have the potential to work remotely from home. You would transition into one of the schedules below.<br /><br />10:30 AM-7:00 PM MTW=FY=<br />10:30 AM-7:00 PM MTW=FY=<br />11:00 AM-7:30 PM MTW=FY=<br />11:00 AM-7:30 PM MTW=FY=<br />11:30 AM-8:00 PM MTW=FY=<br />11:30 AM-8:00 PM MTW=FY=<br />1:30 PM-10:00 PM M=WRFY=<br />1:30 PM-10:00 PM MT=RFY=<br />2:30 PM-11:00 PM MT==FYS<br />2:30 PM-11:00 PM MTWR==S<br />MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S) <br /><br />Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO&rsquo;s Customer Care Talent Advisor.<br /> <br />Incumbents in this role must reside within a 60-mile radius of the Omaha, NE FNBO Tower located @ 1601 Dodge Street.<br /><br />Benefits eligibility for all employees begins the 1st of the month following your start date!<br /><br />Compensation:<br /> <br />$18.00 Per Hour<br />+ 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)<br /><br />Non-Exempt/Hourly <p>&nbsp;</p> <p><strong>Role Summary:<br /><br /><br /></strong>Want to be the voice of FNBO?&nbsp; A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued&nbsp;customers! <br /><br /><br />At FNBO, our customers&nbsp;deserve a&nbsp;superior customer experience and&nbsp;our Customer Care Senior Specialists are&nbsp;vital in making that possible! This role is for you if you&rsquo;re great at talking with people, know how to identify and define customers&rsquo; needs, and enjoy working independently.</p>
Responsibilities: <br /> <ul> <li>Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers&rsquo; concerns.</li> <li>Identify customer&rsquo;s need and move them towards the appropriate action using your knowledge and experience.</li> <li>Monitor reactions and check for understanding when working with customers and co-workers.</li> <li>Make decisions quickly by using all available resources, seeking input, and considering short and long-term implications.</li> </ul>
Requirements: <br /> <ul> <li>You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.</li> <li>You are not afraid to make decisions and willingly provide input.</li> <li>You have the ability to recognize different people&rsquo;s styles and adjust your communication accordingly.</li> <li>You can make decisions quickly by using available resources, seeking input, and considering short and long-term implications.</li> <li>Have obtained a high school diploma or GED as&nbsp;required.</li> <li>Have a minimum of twelve (12) months of direct customer service experience or sales experience as&nbsp;required.</li> <li>Have a positive attitude and professional demeanor.</li> <li>Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.</li> <li>Have a quiet workspace with minimal distractions if working remotely from home.</li> <li>Maintain a fast and reliable internet connection if working remotely from home.</li> <li>Demonstrated dependability/reliability.</li> <li>+ 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)</li> </ul> <p>&nbsp;</p> <p><strong>Equity, Diversity, &amp; Inclusion:</strong></p> <p>&nbsp;</p> <p>FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.</p> <p>&nbsp;</p> <p>See the full <strong>FNBO Equity, Diversity, &amp; Inclusion Statement</strong> <a href="" target="_blank" rel="noopener noreferrer">here</a></p> <p>&nbsp;</p> <p>All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p> <p>&nbsp;</p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Self-Print Poster</strong></p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Supplement for Federal Contractors</strong></p> <p><a href="" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' GINA Supplement</strong></p>