FNTS NOC Analyst ( 3rd Shift ) 11pm-7am

<strong>As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind.</strong>

Omaha - FN Tech Ctr

First National Technology Solutions

<h3><strong>About FNTS</strong></h3> <p><strong>FNTS is a trusted multi-cloud and managed IT services provider with a proven history supporting mainframe environments and a wide range of operating systems, including Windows, Linux, AIX and iSeries.&nbsp;</strong></p> <p><strong>With a more than 25-year track record, we specialize in partnering with customers in highly regulated and compliance-driven industries due to our elevated security posture and layered security solutions. We operate one of the most secure, technically advanced data centers in the United States, where the full scope of our operations is based.</strong></p> <p><strong>With a continued focus on orchestrating agility, transparency and IT optimization for customers, FNTS keeps cost containment top-of-mind.</strong></p> https://www.fnts.com/

keywords: support,success,technology,teamwork,analysis,submit,scheduling,assist,create,communication,reporting,experience,knowledge,success,communication,network

Full time

Overview: The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment. &nbsp;
Responsibilities: <p>Monitor and submit customer mainframe batch processes</p> <p>Monitor and report on customer network and/or server outages</p> <p>Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar&nbsp; scheduling software</p> <p>Monitor customer communication via email or phone, escalating where appropriate</p> <p>Participate in customer bridge calls as needed</p> <p>Monitor and assist with server patching activities</p> <p>Incident triage, correlation, and escalation</p> <p>Create and enhance operational documentation including runbooks, processes and procedures</p> <p>Identify and recommend improvements that enhance the client experience</p> <p>Participate in automaton efforts leveraging advanced automation technologies</p> <p>Complete duties as assigned</p>
Requirements: <p><u><strong>Required Qualifications:</strong></u></p> <p>Basic knowledge in desktop, server, and network operations</p> <p>Experience acting in a supporting role in an enterprise class IT operations environment</p> <p>Demonstrated ability to provide excellent customer service experiences</p> <p>Must have excellent oral and written communication skill</p> <p>Knowledge of mainframe, tape management, and batch operations</p> <p>Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers</p> <p>&nbsp;</p> <p><u><strong>Preferred Qualifications:</strong></u></p> <p>1 year customer service experience in the Information Technology Industry</p> <p>1 year operational mainframe experience</p> <p>1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)</p> <p>1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience</p> <p>1 year experience in desktop, server, and or network support</p>