FNTS NOC Analyst( All Shifts)

<strong>As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind.</strong>

Omaha - FN Tech Ctr

First National Technology Solutions

<h3><strong>About FNTS</strong></h3> <p><strong>FNTS is a trusted multi-cloud and managed IT services provider with a proven history supporting mainframe environments and a wide range of operating systems, including Windows, Linux, AIX and iSeries.&nbsp;</strong></p> <p><strong>With a more than 25-year track record, we specialize in partnering with customers in highly regulated and compliance-driven industries due to our elevated security posture and layered security solutions. We operate one of the most secure, technically advanced data centers in the United States, where the full scope of our operations is based.</strong></p> <p><strong>With a continued focus on orchestrating agility, transparency and IT optimization for customers, FNTS keeps cost containment top-of-mind.</strong></p> https://www.fnts.com/

keywords: position summary,position details,customer service,performance,qualifications,diversity,preferred

Full time

Overview: <br /> <p><strong>ABOUT FNTS</strong></p> <p>&nbsp;</p> <p>As a nationally recognized Cloud Service Provider, FNTS has a proven history of guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.</p> <p>&nbsp;</p> <p>Our culture and our employees are the heart of our story &ndash; and we&rsquo;re committed to their success!&nbsp; Please see below the details of this career opportunity and how it fits into our organization&rsquo;s success.</p> <div> <div> <div> <div> <div> <div> <p>&nbsp;</p> <div> <p><strong>Our Modern, Flexible Workplace:</strong></p> <p><strong>&nbsp;</strong></p> </div> </div> </div> </div> </div> </div> </div> We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. <p>&nbsp;</p> It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs. <div> <div> <div> <div> <div> <div> <div> <p><strong>&nbsp;</strong></p> </div> </div> </div> </div> </div> </div> </div> <p><strong>FNTS NOC Analyst </strong></p> <p>&nbsp;</p> <p>Shifts are usually as listed below:</p> <p>7 AM to 3:30 PM, 3:00PM to 11:30 PM , and 11 PM to 7:30 AM, however they may overlap as business needs change.&nbsp;</p> <p>&nbsp;</p> <p><u><strong>****This role is not available for Sponsorship*********</strong></u></p> <p>&nbsp;</p> <p>Analyst I, FN Technology Solutions</p> <p>&nbsp;</p> <p><u><strong>ABOUT FNTS<br /><br /></strong></u></p> <p>As a nationally recognized trusted advisor in managed IT services for the past 25 years, FNTS has a proven history supporting IBMz, IBMi, Windows, Linux, and AIX. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.</p> <p>FNTS operates one of the most secure, technically advanced data centers in the United States. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates.<br /><br /></p> <p>At FNTS, every team member has influence over the work we do and the service we provide to clients.&nbsp; This includes making our processes more efficient and effective, our solution offerings more robust, and keeping our teams connected.&nbsp; The organization is committed to providing opportunities for personal development through training and leadership development.</p> <p>&nbsp;</p> <p><u><strong>Role Overview:<br /><br /></strong></u></p> <p>The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technical support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment. &nbsp;</p>
Responsibilities: <br /> <ul> <li>Monitor and submit customer mainframe batch processes</li> <li>Monitor and report on customer network and/or server outages</li> <li>Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software</li> <li>Monitor customer communication via email or phone, escalating where appropriate</li> <li>Participate in customer bridge calls as needed</li> <li>Monitor and assist with server patching activities</li> <li>Incident triage, correlation, and escalation</li> <li>Create and enhance operational documentation including runbooks, processes, and procedures</li> <li>Identify and recommend improvements that enhance the client experience</li> <li>Participate in automaton efforts leveraging advanced automation technologies</li> <li>Complete duties as assigned</li> </ul>
Requirements: <br /> <p><u><strong>Required Qualifications:<br /><br /></strong></u></p> <ul> <li>Basic knowledge of desktop, server, and network operations</li> <li>Experience acting in a supporting role in an enterprise-class IT operations environment</li> <li>Demonstrated ability to provide excellent customer service experiences</li> <li>Must have excellent oral and written communication skills</li> <li>Knowledge of mainframe, tape management, and batch operations</li> <li>Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers</li> </ul> <p>&nbsp;</p> <p><u><strong>Preferred Qualifications:<br /><br /></strong></u></p> <ul> <li>1 year of customer service experience in the Information Technology Industry</li> <li>1 year of operational mainframe experience</li> <li>1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)</li> <li>1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience</li> <li>1 year experience in desktop, server, and or network support</li> </ul> <p>&nbsp;</p> <p><strong>Equity, Diversity, &amp; Inclusion:</strong></p> <p>&nbsp;</p> <p>FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has the opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.</p> <p>&nbsp;</p> <p>See the full <strong>FNTS Equity, Diversity, &amp; Inclusion Statement</strong> <a href="https://www.fnbo.com/about-us/inclusion-diversity/" target="_blank" rel="noopener noreferrer">here&nbsp;</a></p> <p>&nbsp;</p> <p>All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p> <p>&nbsp;</p> <p><a href="https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Self-Print Poster</strong></p> <p><a href="https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' Supplement for Federal Contractors</strong></p> <p><a href="https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf" target="_blank" rel="noopener noreferrer"><u>Click here</u></a> to download <strong>'EEO is The Law' GINA Supplement</strong></p>