ServiceNow Administrator

<strong>We provide employees the opportunity to develop their technical skills and expertise through continuing education and project-based learning. At Flexential, we invest in our future by investing in you. Apply at Flexential today!</strong>

Charlotte Corp/South, NC


<strong>Flexential&rsquo;s DNA has deep roots in the southeast and the west. For nearly 20 years, both Peak 10 and ViaWest helped data-intensive organizations transform IT from a cost center to an asset that helps achieve innovation and improve speed to market while also lowering risk. We joined forces in August of 2017, and rebranded as Flexential in January of 2018.<br /><br />Flexential stands for something not often found in the world of IT transformation: the human touch. The best infrastructure solutions aren't about infrastructure, they're about people. With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.<br /></strong>

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Full Time

Overview: <p dir="LTR">The ServiceNow Administrator will focus on platform support and incident handling. This individual will work with ServiceNow Architects and Analysts on related projects including service automation and platform integration support. A typical day will include working from both a platform incident queue as well as participating in development projects. Other duties as assigned.</p> <p dir="LTR">We are a diverse Managed Services Provider and are focused on fast-paced provisioning and delivering a cohesive experience for our customers. This role will focus on providing solutions for a variety of business segments and will need to frequently learn new environments.</p>
Responsibilities: <ul> <li>Platform upgrades and code migration via update sets</li> <li>Knowledge of web architecture (HTML, XML, Angular JS, RESTful web services)</li> <li>Experience with scripting platforms (JavaScript, PowerShell, Python)</li> <li>Experience with building ServiceNow platform integrations with external systems</li> <li>Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories</li> <li>Experience with Core, Customer Service Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas</li> <li>Experience building automation workflows</li> <li>Experience building business rules, client scripts, and notifications</li> <li>Experience implementing ldap, sso, user/group/role</li> <li>Experience building Service Catalogs</li> <li>Knowledge of CMDB concepts</li> <li>Experience with Debugging and Troubleshooting</li> <li>Knowledge of the ITSM framework (ITIL)</li> </ul>
Requirements: <p dir="LTR">&nbsp;</p> <ul> <li>Bachelor&rsquo;s degree in the field of computer science, information systems, or other related degree</li> <li>2 years of ServiceNow platform experience including development and administration</li> <li>Experience with CMDB implementation</li> <li>Excellent communication and interpersonal skills</li> <li>Productive attitude with the focus on progressing the business forward</li> <li>Drive efficiency and platform manageability</li> <li>One of the following certifications <ul> <li>CIS &ndash; IT Service Management</li> <li>CIS &ndash; Customer Service Management</li> <li>Certified System Administrator</li> </ul> </li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><strong>Base Pay Range</strong>: Annualized salary range offered for this position is estimated to be $85,000-$110,000, however, the actual pay range depends on each candidate&rsquo;s experience and qualifications.</p> <p dir="LTR"><strong>Variable Pay</strong>: Discretionary annual bonus, based on personal and company performance.</p> <p dir="LTR"><strong>Benefits of working at Flexential:</strong></p> <ul> <li>Medical, Telehealth, Dental, and Vision</li> <li>401(k)</li> <li>Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)</li> <li>Life and AD&amp;D</li> <li>Short Term and Long Term disability</li> <li>Unlimited Paid Time Off (PTO)</li> <li>Leave of Absence</li> <li>Employee Assistance Program</li> <li>Wellness Program</li> <li>Rewards and Recognition Program</li> </ul> <p dir="LTR">Benefits are subject to change at the Company&rsquo;s discretion</p>