Critical Infrastructure Manager II

We provide employees the opportunity to develop their technical skills and expertise through continuing education and project-based learning. At Flexential, we invest in our future by investing in you. Apply at Flexential today!

Hillsboro, OR


<strong>Flexential&rsquo;s DNA has deep roots in the southeast and the west. For nearly 20 years, both Peak 10 and ViaWest helped data-intensive organizations transform IT from a cost center to an asset that helps achieve innovation and improve speed to market while also lowering risk. We joined forces in August of 2017, and rebranded as Flexential in January of 2018.<br /><br />Flexential stands for something not often found in the world of IT transformation: the human touch. The best infrastructure solutions aren't about infrastructure, they're about people. With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.<br /></strong>

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Full Time

Overview: This position is responsible for the management of data center responsibility within an assigned area, and the oversight of all critical infrastructure engineers (CIE) and critical infrastructure mangers (CIM1) in that given area. Responsibilities include technical leadership, training, and regular face-to-face interaction with all CIE&rsquo;s and CIM&rsquo;s. The CIM2 will ensure the execution of process and procedures, standardization of work flow, and ensure audit consistency across the market.
Responsibilities: <ul> <li>24x7 facility on-call responsibility.</li> <li>Mentor critical infrastructure engineers on data center best practices</li> <li>Implement and follow company&rsquo;s policies and procedures</li> <li>Read and interpret blueprints, engineering specifications, project plans and&nbsp;other technical</li> <li>documents.</li> <li>Drive change toward operational excellence goals. identify constraints and propose solutions</li> <li>oversee disaster recovery &ldquo;dry run&rdquo; exercises</li> <li>Oversee, the installation of power for customer orders and <span class="WDQ2">other&nbsp;electrical</span> modifications as assigned while maintaining a safe work environment</li> <li>Maintain data center documentation as assigned, i.e., Run Books, layouts, and diagrams.</li> <li>Assist with off-hours and weekend maintenance activities when required.</li> <li>Prepare reports on facility performance.</li> <li>Prepare reports on customer utilization including space and power.</li> <li>Able to create detailed Method of Procedures (MOPs) for all maintenance and operational aspects of the center.&nbsp;</li> <li>Able to create detailed Standard Operating Procedures (SOPs) for all facility related equipment operations</li> <li>Maintain the data center in the best possible and aesthetic condition</li> <li>provide data center training and development of training material for tac staff</li> <li>Perform daily rounds of the facility to ensure proper equipment operation</li> <li>Conduct data center tours with customers and prospects</li> <li>Configure monitoring/alerting of facility equipment</li> <li>Perform other duties as required and assigned.</li> </ul>
Requirements: <ul> <li><span class="WDQ2">Bachelor&rsquo;s&nbsp;degree</span> in facilities related field or equivalent experience required</li> <li>5+ years of mission critical data center facility management with direct reports</li> <li>Knowledge&nbsp;of construction</li> <li>Knowledge of AC and DC power fundamentals.</li> <li>Ability to analyze and identify issues negatively impacting facility operations.</li> <li>Operational/working knowledge of HVAC theory, repair maintenance and operations</li> <li><span class="WDQ2">Proficient&nbsp;using</span> Microsoft Office software (Word, Excel, Power Point, Outlook).</li> <li>AutoCAD and/or MS Visio experience preferred.</li> <li><span class="WDQ2">Strong&nbsp;troubleshooting</span> / decision making skills required.</li> <li><span class="WDQ2">Strong&nbsp;communication</span> skills (oral and written).&nbsp;</li> <li>Ability to be on-call and respond to emergency situations 24x7x365</li> <li>Knowledge&nbsp;of data center critical infrastructure components preferred</li> <li>Team&nbsp;player, desiring to be part of a high-performance team with <span class="WDQ2">dynamic&nbsp;responsibilities</span></li> </ul>