Administrative Operations Manager

<strong>At FAC, we are always focused on making a difference in the lives of the exceptional children at our centers. The bonus being, our team members often find that the benefits are reciprocal. Our behavior therapists say that the kids they work with pass on their own lessons too and their lives are forever altered.</strong>

Lawrenceville, GA

Florida Autism Center

<strong>We are experts in providing individualized solutions and are dedicated to transitioning children out of specialized services into traditional schools and social environments.</strong>

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Competitive Compensation and Benefits Package

Overview: Fusion Autism Center, an expansion of Florida Autism Center, is hiring an&nbsp;<strong>Administrative Operations Manager (AOM)</strong>&nbsp;in our&nbsp;<strong>Lawrenceville, GA</strong>. facility. Our AOM will lead key operational functions including, but not limited to; staff scheduling, onboarding new hires, onboarding clients, handling billing, insurance authorizations and credentialing. The successful candidate in this role will exhibit highly developed work efficiencies with strong attention to detail. As an AOM, you are socially-focused with center staff and parents while cheerfully addressing critical needs and driving operational and financial objectives.
Responsibilities: <ul> <li>Coordinating and scheduling all activities and services/sessions provided by the center</li> <li>Ensuring compliance with established company policies and procedures</li> <li>Managing the office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, and labor costs</li> <li>Increasing and stimulating new patient growth by supporting marketing and promotional programs</li> <li>Maintaining accurate and up-to-date client records</li> <li>Achieving revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, and miscellaneous operations expenses</li> <li>Acting as a liaison for clients to explain insurance benefits and communicating daily with payors concerning insurance benefits and authorizations</li> <li>Maintaining center and equipment cleanliness and safety and reports and/or corrects hazards when necessary</li> <li>Monitoring employee time, attendance and reimbursement programs</li> <li>Verifying employee timesheets, monitoring approvals, processing edits and communicating with human resources concerning any pay discrepancies</li> <li>Providing impeccable customer service to clients, parents and center team</li> </ul>
Requirements: <ul> <li>Have a Bachelor&rsquo;s Degree or equivalent experience, preferably in Business management or a related field</li> <li>Possess a strong working knowledge of Microsoft Office Suite programs with strong database familiarity</li> <li>Have solid experience deciphering insurance benefits information and explaining benefits to clients, and communicating benefit and authorization information to payors</li> <li>Can maintain a high level of professionalism when facing difficult situations and when delivering feedback to staff members</li> <li>Are able to follow complex instructions and procedures, with a close attention to detail</li> <li>Possess one (1) year collections and receivables experience</li> <li>Possess two (2) or more years&rsquo; customer service experience</li> <li>Can effectively learn, perform multiple tasks, and organize work in a systematic and efficient fashion</li> <li>Possess minimum of (1) full year of experience with CentralReach or comparable PM systems (e.g.- EHR your way, Clinic Source, Therabill, ClinicTracker, Chiron Health etc.)</li> <li>Display a strong standard of ethics and compassion towards clients and their families</li> <li>Have a minimum of one (1) full year of experience with operations, clerical responsibilities and business management with the ability to operate office equipment on a daily basis</li> <li>Can write clear, detailed memos using professional language and correct grammar, structure, syntax, etc.</li> </ul>