Senior Project Manager

Step up and into a scaling company where your experience will make a difference. This is a role for someone who wants to manage the details and the big picture; someone who is an expert at mitigating risks, defining proactive resolutions and soliciting impressive results from their team.

Toronto, ON


FormHero hides the complexity of existing paper and electronic documentation from your customers, prompting them to make clear selections and answer simple questions while automatically completing your documentation in the background.

keywords: who we are,the opportunity,what's in it for you,plan,translate,manage resources,manage issues,track and report,manage risk,coach,assist,the hands-on experience,project management skills,relationship building expertise,leadership skills,transparent communication style,a drive to continuously improve

Senior Manager/Supervisor

Overview: <p><strong>Interested in opportunities at FormHero and want to learn more?&nbsp;Come&nbsp;meet us at StartUp Open House on September 27th between&nbsp;4pm&nbsp;&ndash;&nbsp;8pm&nbsp;at the OneEleven office (325 Front Street West, 4th floor). Please click on the link to learn more -&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>. We look forward to meeting you!<br /></strong><br />It&rsquo;s only human to hate paperwork and at FormHero we&rsquo;re here to change the way it&rsquo;s done. Whether you are applying for a mortgage, securing insurance or going through any of life&rsquo;s other big and little moments, filling out a form is tedious and often feels futile. If you&rsquo;re the person checking those forms, every time you miss a detail it costs money and time. At FormHero, we put an end to that. We prioritize customer experience. And we&rsquo;re doing it intelligently. Our products are being used by banks, insurance carriers and government agencies to improve their customer experience and engagement. And that&rsquo;s just the beginning.</p> <p><strong>The opportunity</strong></p> <p>As we continue to grow and work on challenging and unique projects with enterprise-level clients, we are adding to our teams. Reporting to Ryan Kimber, our fearless founder and technical go-to-guy, we are looking for a Senior Project Manager. This is an opportunity to step up and into a scaling company where your experience will make a difference. We need a Senior Project Manager with a proven track record of delivering enterprise-level software projects on time, on budget and with high client satisfaction. This is a role for someone who wants to manage the details and the big picture; someone who is an expert at mitigating risks, defining proactive resolutions and soliciting impressive results from their team.</p> <p><strong>What&rsquo;s in it for you</strong></p> <p><em><strong>Career development.&nbsp;</strong></em>We build useful software. We help turn ideas into practical solutions. As we grow, we will need to build out a Project Management Office (PMO); as one of the first Project Managers onboard, you will be a key player building out the foundation of the PMO. You will have the opportunity to directly influence the PMO processes and workflows.</p> <p><em><strong>Impact.</strong></em>&nbsp;We're always iterating. We know that there's always room for process improvement. That's why we're constantly tweaking our product, so our clients get the best possible software with the features they need. As the primary owner of the project management and resourcing plans, you will have a hands-on role bringing to fruition our plans and exceeding the expectations of our clients.</p> <p><em><strong>Purpose.</strong></em>&nbsp;We're passionate about our people. At FormHero, our purpose is to improve the relationships between businesses by helping them put their user experience first. We think our own teams are just as worthy of our respect and dedication.</p>
Responsibilities: <p><strong>Our new Senior Project Manager will:</strong></p> <ul> <li>Plan. You will work with key stakeholders and team members to scope, size, and develop project plans at a task, milestone and resource level. You will manage and document proposed and accepted changes to the scope.</li> <li>Translate. You will adhere to a structured, project management methodology; translating internal Agile processes into the project structure of choice used by our clients.</li> <li>Manage resources. You will access, plan, and engage resources as needed throughout deployment and service engagements.</li> <li>Manage issues. You will engage the team on an ongoing basis to identify and proactively manage project issues, risks, action plans, and implications.</li> <li>Track and report. You will ensure all deliverables and milestones are met, in keeping with timelines and budget. You will provide internal and external stakeholders with accurate and timely project information and status updates.</li> <li>Manage risk. You will monitor risks and follow best practices, escalating issues where appropriate.</li> <li>Coach. You will mentor team leads to develop their project management discipline.</li> <li>Assist. You will contribute to improving processes and support the development of the PMO.</li> </ul>
Requirements: <p><strong>Our new Senior Project Manager has:</strong></p> <ul> <li>The hands-on experience. You have a deep understanding of project management tools, techniques and processes gained through 7+ years of experience overseeing and delivering software implementations at the enterprise level. You have experience working across the full SDLC. You have worked in Agile, Waterfall and hybrid environments. You are familiar with MS Project and you have experience with TFS or similar tools.</li> <li>Project Management skills. You are highly detail oriented and meticulous. You can efficiently generate a master project plan to ensure project deliverables are met according to timelines and budget. Your focus is accomplishing every milestone while ensuring processes are followed and issues are proactively dealt with.</li> <li>Relationship building expertise. You have expertise working closely with internal and external stakeholders and end-users to identify business challenges. You can effectively develop concepts, execute on strategies, realize visions and increase adoption.</li> <li>Leadership skills. You can grow and build a team. You have the ability to nurture strengths in your people and support their skills development.</li> <li>Transparent communication style. You are an expert negotiator and highly effective escalation point; you are skilled at conflict resolution. You are an outstanding communicator in formal, informal, large, small, verbal and written communications. You can effectively influence and work with people at all levels in a cross-functional, team-oriented, collaborative environment.</li> <li>A drive to continuously improve. You can anticipate, understand and respond to the needs of clients and you are driven to meet or exceed their expectations. You are a forward thinker and can innovate solutions to keep the project - and the business - moving forward.</li> </ul> <p><strong>Why should you join us?</strong></p> <p>FormHero is a OneEleven company, a global scale-up hub focused on helping the most promising, high-growth tech startups build their businesses and scale their operations. Joining us now is a chance to be part of a small but growing company. It&rsquo;s a chance to make an impact on literally thousands of people. We&rsquo;re a company with traction and we&rsquo;re planning to expand broadly. We are already working with some of the largest companies in Canada and we have gained the recognition of putting the end user customer experience first. We are also a company that brought in HR when we hit 14 people to demonstrate our commitment to growing the team in the ways they wanted to grow. We believe we have a responsibility to help our people live the work-life and the home-life they want to and we live up to that every day.</p> <p><strong>Apply now</strong></p> <p>Think this job is meant for you but worried you don&rsquo;t have it all? If you feel you meet 70% of the qualifications listed and you are an innovative team player, express your interest here and we promise to consider your full profile. You can also follow us on&nbsp;<a href="">Twitter</a>&nbsp;or&nbsp;<a href="">LinkedIn</a>&nbsp;to learn more about us.</p> <p>The diverse experiences, and identities of our team members help us make better decisions and drive great results. FormHero fosters an inclusive work environment that welcomes team members of all backgrounds and perspectives. We are committed to providing a meaningful environment for every member of our team.</p>