Junior Technical BA

This is a rare opportunity for a junior team member to have your voice heard as you offer insights into workflows, layouts and responsiveness. It’s a chance to contribute to the look, feel and functionality of new Smart Forms that will elevate the end-user experiences in banking, insurance and governments.

Toronto, ON


FormHero hides the complexity of existing paper and electronic documentation from your customers, prompting them to make clear selections and answer simple questions while automatically completing your documentation in the background. https://formhero.io/

keywords: who we are,the opportunity,what's in it for you,collaborate,build,create,the education and the tools,the practical experience,the desire to learn,the communication skills

Entry Level

Overview: <p>It&rsquo;s only human to hate paperwork and at FormHero we&rsquo;re here to change the way it&rsquo;s done. Whether you are applying for a mortgage, securing insurance or going through any of life&rsquo;s other big and little moments, filling out a form is tedious and often feels futile. If you&rsquo;re the person checking those forms, every time you miss a detail it costs money and time. At FormHero, we put an end to that. We prioritize customer experience. And we&rsquo;re doing it intelligently. Our products are being used by banks, insurance carriers and government agencies to improve their customer experience and engagement. And that&rsquo;s just the beginning.</p> <p><strong>The opportunity</strong></p> <p>As we continue to grow and work on challenging and unique projects with enterprise-level clients, we are adding to our teams. Right now, we need a Junior Technical BA who wants to play a critical role working closely with our clients to understand their business needs. Someone who is equally comfortable building relationships as they are designing customized forms using our Smart Forms platform. This is a rare opportunity for a junior team member to have your voice heard as you offer insights into workflows, layouts and responsiveness. It&rsquo;s a&nbsp;chance to contribute to the look, feel and functionality of new Smart Forms that will elevate the end-user experiences in banking, insurance and governments.</p> <p><strong>What&rsquo;s in it for you</strong></p> <p><em><strong>Career development.</strong></em>&nbsp;We are growing. You want to be part of a rapidly scaling company led by, and comprised of, smart people who care about what they do. You want an entry-level position where you can learn about our product, gain exposure to our clients and be part of our mission that ultimately translates to making forms that people love. You like the idea of being able to grow in your role to include providing feedback to internal teams, applying a consistent formatting and style and ensuring we exceed the expectations of our clients.</p> <p><em><strong>Impact.</strong></em>&nbsp;You want to make life easier for end-users and you believe that technology can do so without eliminating the human experience. You want to work closely with internal and external teams to dig deep and truly understand the &ldquo;why&rdquo; behind the information legacy forms collect. And, to convert that purpose into an intuitive flow and process. We welcome your input and innovative suggestions.</p> <p><em><strong>Purpose.</strong></em>&nbsp;We're passionate about our people. At FormHero, our purpose is to improve the relationships between businesses by helping them put their user experience first. We think our own teams are just as worthy of our respect and dedication.</p>
Responsibilities: <p><strong>Our new Junior Technical BA will:</strong></p> <ul> <li>Work closely with clients to understand their needs and those of their end-users.</li> <li>Reorganize complex forms to be used with ease by everybody.</li> <li>Craft engaging visual interfaces that align with client design systems.</li> <li>Shape convenient experiences for both frontline staff and the customers they serve.</li> <li>Write fluently in English, HTML and CSS.</li> <li>Code with JavaScript fundamentals (variables, loops, arrays and if statements).</li> <li>Support the sales and business development team by creating branded, customized demos and PoCs.</li> <li>Document and communicate issues, gaps and improvement ideas for the roadmap of the Product team.</li> </ul>
Requirements: <p><strong>Our new Junior Technical BA has:</strong></p> <ul> <li>The education and the tools. A degree in a relevant field is preferred, but we know not everyone gains their skills this way. You have hands-on experience with web-based tools such as CRMs to configure or build out forms, Wordpress, and Joomla. You may have exposure to JavaScript and AngularJS.</li> <li>The practical experience. You understand how legacy forms and processes work. You know what kind of information is being requested and you can convert complex processes into intuitive and accessible customer experience. You can drill down to essential questions and understand interconnections. Your thought process resembles a flowchart - and you can make that come to life in your designs.</li> <li>The desire to learn. You can quickly adopt new technologies and respond to change by learning and adapting. You can adapt quickly, innovate solutions and embrace the new while accepting the ambiguous.</li> <li>The communication skills. You can effectively translate governance and business requirements into a user-friendly workflow. You know how to listen and be a contributing team member. You have outstanding verbal, written and interpersonal skills.</li> </ul> <p><strong>Why should you join us?</strong></p> <p>FormHero is a OneEleven company, a global scale-up hub focused on helping the most promising, high-growth tech startups build their businesses and scale their operations. Joining us now is a chance to be part of a small but growing company. It&rsquo;s a chance to make an impact on literally thousands of people. We&rsquo;re a company with traction and we&rsquo;re planning to expand broadly. We are already working with some of the largest companies in Canada and we have gained the recognition of putting the end user customer experience first. We are also a company that brought in HR when we hit 14 people to demonstrate our commitment to growing the team in the ways they wanted to grow. We believe we have a responsibility to help our people live the work-life and the home-life they want to and we live up to that every day.</p> <p><strong>Apply now</strong></p> <p>Think this job is meant for you but worried you don&rsquo;t have it all? If you feel you meet 70% of the qualifications listed and you are an innovative team player, express your interest here and we promise to consider your full profile. You can also follow us on&nbsp;<a href="https://twitter.com/formhero_io">Twitter</a>&nbsp;or&nbsp;<a href="https://www.linkedin.com/company/formhero-inc/?originalSubdomain=ca">LinkedIn</a>&nbsp;to learn more about us.</p> <p>The diverse experiences, and identities of our team members help us make better decisions and drive great results. FormHero fosters an inclusive work environment that welcomes team members of all backgrounds and perspectives. We are committed to providing a meaningful environment for every member of our team.</p>