Assistant Program Manager

You give a lot of yourself when you join an organization. That’s why Fraser invests in the health and wellbeing of you — our employees. We know a great staff is key to realizing our mission to make a meaningful and lasting difference in the lives of children, adults, and families with special needs.

Richfield, MN


<h3><strong><br /><br />Fraser is more than a job, it&rsquo;s a calling and a profession. At Fraser, you will enjoy competitive pay, flexible hours, a variety of work locations, supervision, and our commitment to high-quality services for children, adults, and families.&nbsp;</strong></h3> <h3><strong><br />Fraser began as a pioneer in Minnesota&rsquo;s Disability Rights Movement and we actively work toward diversity, equity, inclusion, and belonging in everything we do.</strong></h3> <h3>&nbsp;<strong><br />When you work for Fraser, you can feel empowered knowing that your job is meaningful, that you are working to make access to healthcare more equitable for underserved communities, and that revenues earned will go directly to serving our clients (not to owners/shareholders).</strong></h3>

keywords: position summary,duties,other duties,support,safety,license,diversity,qualifications,experience,degree


Competitive Compensation and Benefits Package

Overview: <div class="col-md-24"> <h2 class="my-0" data-automation="jog-details-title" data-bind="text: $.t('Opportunity.OpportunityDetail.JobDetails')">Job Details</h2> </div> <div class="col-md-24"> <h3 data-automation="descriptions-title" data-bind="text: $.t('Opportunity.OpportunityDetail.Description')">Description</h3> </div> <div class="col-md-24"> <p><strong>Partner with the Program Manager to provide leadership to the homes in the designated quad/region. Provide supervision to a dedicated Supervised Living home and provide coverage as needed. Support onboarding and ongoing training in designated quad; mentor new Coordinators. Comply with regulations and manage according to the vision, policies and budgetary parameters established by Fraser.<br /></strong></p> <p><strong><br />Fraser Offers:</strong></p> <p><strong>The starting salary for this position is $52,000/year and is based&nbsp;on experience. $<span class="modified">75</span>0 Hiring Bonus (external applicants)</strong></p> <ul> <li>Work-life balance is important; Fraser offers generous paid time off to those employed full time</li> <li>Medical, Vision, and Dental insurance for full-time employees (30+ hours/week)</li> <li>Health and Flex Savings Accounts</li> <li>Short-Term and Long-Term Disability insurance</li> <li>403(b) retirement account with potential Fraser contribution</li> <li>Opportunities for community involvement in Fraser organized events</li> <li><strong>Career growth opportunities</strong></li> <li><strong>Tuition Reimbursement (must meet Fraser requirements)</strong></li> <li>Tuition Discounts at select colleges and Fraser School</li> <li>Fraser is a qualified employer in the Public Student Loan Forgiveness Program</li> <li><strong>Referral Bonuses;&nbsp;refer someone who is hired and you receive $500!</strong></li> <li>Verizon Wireless cell phone plan and accessories discount</li> </ul> <p>&nbsp;</p> </div>
Responsibilities: <p><em>This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks as business or individual needs dictate. This is meant to be a general description of the most essential functions only.</em></p> <ul> <li>Partner effectively with Program Manager to provide leadership and oversight to the homes in the designated quad/region.</li> <li>Cover temporary absences for Program Manager with support from leadership.</li> <li>Support orientation and ongoing training of Supervised Living Coordinators, Assistant Coordinator; and DSPs as needed.</li> <li>Provide mentorship to Coordinators through regular consults, shadowing opportunities, team meeting support, and paperwork review to assure compliance with 245D requirements.</li> <li>Assess staff performance and provide timely positive and constructive feedback. Partner effectively with HR and Program Manager to address performance concerns.</li> <li>Partner with Staffing Coordinator and colleagues to manage staffing, based on the needs of individuals served and budgetary constraints.</li> <li>Develop positive working relationships with staff and support teamwork within the quad/region to increase employee engagement, reduce turnover, and encourage coverage across sites.</li> <li>Recognize opportunities for and promote collaboration within and between Supervised Living and other departments.</li> <li>Coordinate services for one dedicated Supervised Living home in accordance with 245D licensing requirements and Community Residential Settings (CRS) standards.</li> <li>Perform Coordinator duties in the absence of a Program Coordinator for both vacant positions and for various employment leaves as requested.</li> <li>Support admissions, discharges and handling of grievances, per Fraser policy and procedure.</li> <li>Assess customer satisfaction, service delivery excellence, regulatory compliance and respond to opportunities for improvement, through implementation of a quality assurance process.</li> <li>Implement responses to citations and recommendations for corrective action.</li> <li>Provide instruction and assistance to direct support staff implementing the coordinated service and support plan and the service outcomes. This involves direct observation of service delivery sufficient to assess staff competency including facilitating ongoing performance evaluation.</li> <li>Maintain accurate documentation of each individual&rsquo;s record, all employee training records, finances, staffing and quality assurance data in order to evaluate effectiveness of service outcomes.</li> </ul> <p><br />Schedule: Standard Business Hours with rotating on-call and coverage based on business need.</p>
Requirements: <p><strong>Education/ Licensure/ Certification Requirements:&nbsp;</strong></p> <ul> <li>BA/BS in a field related to human services preferred.</li> <li>Designated Coordinator qualified as defined by 245D required.</li> <li>One year of full-time work experience as a Designated Coordinator required.</li> <li>Designated Manager qualified as defined by 245D preferred.&nbsp;Please insure you know what this is before applying.</li> <li>Valid Minnesota Driver&rsquo;s License with acceptable record required.</li> </ul> <p>&nbsp;</p> <p><em><strong>Please note the health and safety of Fraser clients and staff is a top priority.</strong>&nbsp;We have created health and safety protocols to address the risk of COVID-19. These protocols are continually being updated based on current guidance and best practice recommendations from the MN Department of Health (MDH) and the Centers for Disease Control and Prevention (CDC).</em></p> <p>&nbsp;</p> <p><em>Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.</em></p> <p><em>&nbsp;</em></p> <p><em>Fraser is an Affirmative Action and Equal Opportunity Employer.</em></p> <p><em>This position will be posted at&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>&nbsp;until filled. You must apply online here to be formally considered.</em></p>