Sr Admin Support Staff

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Fremont, MI

Fremont Insurance Company

Fremont Insurance Company, an affiliate with the Auto Club Group, is a Michigan exclusive property and casualty insurance carrier with headquarters in Fremont, Michigan since our inception in 1876. Because we make our own homes and livelihood in Michigan, we understand our State's unique geography, climate, demographics, and lifestyles. Fremont Insurance Company is committed to providing quality and affordable insurance products to policyholders with major emphasis in customer service to enhance the growth and profitability of our Company for shareholders, agents, employees and local communities.

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Full Time

Competitive Compensation and Benefits Package

Overview: <strong>About ACG</strong> <br />The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.<br /><strong><br />Compensation</strong> <br />The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!<br /><br /><strong>Work Environment</strong><br />Works in a temperature-controlled office environment. Depending on the area assigned, may be required to walk and stand for the majority of the work day.
Responsibilities: <ul> <li>Assist management/department with a variety of high-level support functions that may include complex processing tasks, distribution of membership/travel products, contacting internal/external clients in response to inquiries, information gathering, problem identification/resolution, and notification of procedural changes.</li> <li>Provide support by utilizing computer systems for input, audits, reconciliation, gathering statistical data, following scripts, generating reports, etc.</li> <li>Perform calculations for a variety of applications (i.e., reports, forms, audits, various debit and credit balances, posting, refunds, reconciliations, etc.).</li> <li>Assist department in various money transactions including analyzing and resolution of billing and/or customer-related problems following appropriate company procedures.</li> <li>Reconcile payment files as indicated and identifies discrepancies and researches causes (e.g. system/process issues).</li> <li>Develop and review a variety of reports and audits various forms for accuracy and completeness.</li> <li>May contact internal and/or external clients for information and/or to respond to telephone inquiries and problems.</li> <li>Participate in special projects, pilot programs, training of employees, developing and implementing new procedures, and other related duties as requested by management.</li> <li>Make recommendations regarding procedural revisions as appropriate.</li> </ul> <br /><strong>May support one or more of the following functions:</strong><br /> <ul> <li>Identifying trends/potential fraudulent activity, staff errors, etc., and following up with appropriate management to correct problems.</li> <li>Assisting management/staff in developing and implementing new procedures.</li> <li>Notifying customers regarding reimbursement approval/denial status.</li> <li>Reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc.</li> </ul>
Requirements: <div><strong>Experience in/with:</strong></div> <ul> <li>Analyzing, researching, and resolving complex administrative problems.</li> <li>Operating a calculator.</li> <li>Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages.</li> <li>PC software applications (Word, Excel, etc.).</li> <li>Maintaining accurate records.</li> <li>Utilizing a personal computer.</li> <li>Writing correspondence and memos.</li> <li>Maintaining accurate records/logs.</li> </ul> <br /> <div><strong>Knowledge of:</strong></div> <ul> <li>Business grammar and spelling.</li> <li>Department policies and procedures.</li> </ul> <br /> <div><strong>Ability to:</strong></div> <ul> <li>Prioritize and handle multiple tasks.</li> <li>Audit records, products, and computer files.</li> <li>Work independently.</li> <li>Gather data and prepare report information.</li> <li>Communicate effectively with others in a work environment and with the public.</li> <li>Rotate within the department to perform various training or support functions.</li> <li>Walk and stand for the majority of the work day, depending on the area assigned.</li> <li>Bend and stoop in order to perform filing functions.</li> <li>**lifting requirements/ sit/stand/walk.</li> <li>Willingness and ability to work irregular hours, weekends, and holidays and work mandatory overtime on short notice.</li> </ul> <br />Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br />The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.