Service Advisor Toyota

<p>Harr Toyota is growing every day and needs professional advisors to assist customers with requests for repairs, and for maintenance service. Harr is a family-owned dealership that values their employee&rsquo;s well-being, making sure they are excited about their job and in return provide excellent customer service.</p>

Worcester, MA

Harr Motor Group

<h3>We are located on Gold Star Boulevard in Worcester Massachusetts. We are comprised of Harr Toyota / Scion and Harr Chrysler Jeep Dodge. We are in our 60th year <span class="text_exposed_show">of service and our second generation of family ownership. We offer the stability and friendliness of a local business with world-class personal service. We are very easy to get to located in central Mass. <br /><br />Harr Autogroup is committed to serving our friends and customers and look forward to hearing from you! We are conveniently located in Worcester Ma and close to: Shrewsbury | Holden | West Boylston | Boylston | Jefferson | Paxton | Cherry Valley | North Grafton | Auburn | Northborough | Millbury | Leicester | Sterling | Rutland | Rochdale | Clinton | Grafton | Berlin | Westborough | Westboro</span></h3> http://www.harr.com/

keywords: values,support,analysis,document,technology,communication,maintenance,goals,education,license,data entry

Entry-Experienced

Performance Based

Overview: Harr Toyota is growing every day and needs professional advisors to assist customers with requests for repairs, and for maintenance service. Harr is a family-owned dealership that values their employee&rsquo;s wellbeing, making sure they are excited about their job and in return provide excellent customer service.
Responsibilities: <ul> <li>Greet all customers promptly and provide timely professional service.</li> <li>Use state of the art technology to ensure customer satisfaction and loyalty.</li> <li>Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.</li> <li>Provide repair estimates as needed and help prioritize with customers.</li> <li>Coordinate activities to ensure repair work is fixed and completed on time.</li> <li>Obtain the customer&rsquo;s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.</li> <li>Inspect every finished repair order for proper completion, pricing accuracy, and legibility.</li> <li>Meet or exceed goals for add-on sales.</li> <li>Identify repeat customers and treat them accordingly.</li> <li>Contact customers to remind them of service appointments and/or when scheduled maintenance is due.</li> <li>Answer incoming telephone calls promptly as needed, courteously, and make every effort to satisfy the caller&rsquo;s inquiry.</li> <li>Document repair order changes.</li> </ul>
Requirements: <p>Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather, reaching, bending, getting in and out of all types of vehicles, data entry on keyboards and tablets, using the telephone while entering data, using common business machines including copiers, cash registers, credit card processing devices, computers and tablets.<br /> Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.</p> <ul> <li>High School degree or equivalent preferred</li> <li>Valid driver&rsquo;s license with clean driving record</li> <li>Must pass pre-employment physical and drug test</li> </ul>