Customer Service Representative

<p><strong>At Henderson we are looking for those interested in a career with our growing company. We need all types of that take pride in their work and have experience working though problems effectively in a team atmosphere. Apply today!</strong></p>

Ann Arbor, MI

Henderson Glass

<strong><a href="" target="_blank" rel="noopener noreferrer">Michigan&rsquo;s Glass Experts Since 1915</a></strong><br /><br />Henderson Glass is your expert source for all things glass. From automotive glass and showers to windows and commercial glass, you will find it here. Henderson Glass is a Michigan based company and has been the leader in the glass industry for over 100 years. Since 1915 Henderson Glass has been servicing Michigan for Auto, Home and Commercial Glass. All of our locations have the cutting edge glass fabrication and installation ability for all of your custom glass needs. Why go anywhere else when Henderson Glass is Michigan&rsquo;s Glass Experts!

keywords: benefits,environment,the opportunity,process management,compliance,analysis,organization,communication,license,education/experience

High School Diploma/GED

$12 - $15 Hourly

Overview: <p>CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.</p> <p>What you'll get:</p> <ul> <li>Competitive hourly pay with a strong, local, growing company</li> <li>Consistent Schedule</li> <li>401k</li> <li>Medical, Dental, Vision Insurance</li> <li>Paid time off</li> </ul> <p><strong>Job Conditions and Work Schedule:</strong></p> <p>Fast Paced Environment, Self Paced Work, Usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm</p>
Responsibilities: <p><strong>Essential Functions:</strong></p> <ul> <li>Greets customers in a timely manner and offers to be of service.</li> <li>Answers phones in a professional manner.</li> <li>Provides estimates and schedules appointments with customers allowing proper time for work completion.</li> <li>Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.</li> <li>Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.</li> <li>Handles minor customer complaints by telephone and in person.</li> <li>Continually develops product knowledge.</li> <li>Offers complimentary products or services to customers</li> <li>Processes transactions and completes daily cash out procedures following documented policies and procedures.</li> <li>Completes bank deposit according to company policy and procedure.</li> <li>Completes appropriate accounts payable and receivable processes.</li> <li>Makes collection calls on past due accounts and accurately records such activity.</li> <li>Completes store opening and closing activities as established by Corporate office.</li> <li>Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.</li> <li>Exhibits good organizational skills.</li> <li>Works well with co-workers, vendors, and customers.</li> <li>May be trained to occasionally cuts glass for picture frames, etc.</li> <li>May be trained to perform basic windshield repairs</li> <li>Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment</li> </ul>
Requirements: <p><strong>Minimum Qualifications:</strong></p> <ul> <li>We need teammates that take pride as a craftsman looking to continue their career</li> <li>Patience to learn and work through solving problems</li> <li>Previous experience commercial and/or residential glass (IUs, Shower Doors, etc)</li> <li>Valid driver's license with a track record of safe driving (not all positions is this required)</li> <li>Ability to lift and carry up to 75lbs</li> <li>High school diploma or GED</li> </ul>