Claim Center Associate

<strong>At Henderson Glass we are Michigan&rsquo;s Glass Experts.&nbsp;In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. Most of our employees have been with Henderson for over 10 years or more. We are a family based, Michigan company that is continuing to grow.&nbsp;</strong>

Rochester Hills

Henderson Glass

<strong><a href="" target="_blank" rel="noopener noreferrer">Michigan&rsquo;s Glass Experts Since 1915</a></strong><br /><br />Henderson Glass is your expert source for all things glass. From automotive glass and showers to windows and commercial glass, you will find it here. Henderson Glass is a Michigan based company and has been the leader in the glass industry for over 100 years. Since 1915 Henderson Glass has been servicing Michigan for Auto, Home and Commercial Glass. All of our locations have the cutting edge glass fabrication and installation ability for all of your custom glass needs. Why go anywhere else when Henderson Glass is Michigan&rsquo;s Glass Experts!

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Overview: Full Time. Hours would be 8 hour shifts anywhere from 9am to 10pm. Needs to be flexible with work schedule. <br /> <br />Our professional representatives are the first point of contact for customers: reporting accidents and/or property claims. Accidents and natural disasters are traumatic experiences, and it takes a special person to empathize and provide outstanding customer service in these situations. <br /> <br />The ideal candidate must have excellent customer service skills, preferably with knowledge in the insurance industry, and or call center experience. <br /> <br />We are here to service our customers 24 hours a day, 7 days a week, 365 days a year, we staff many shifts and ask our associates to be flexible. Being flexible includes on-call availability/staffing for influx of high call volumes during storm events <br />
Responsibilities: <ul> <li>Efficiently and effectively handle incoming telephone calls from the customers in a professional, customer focused manner.</li> <li>Must communicate in a timely manner and strive to meet and exceed customer expectations. Use product information, processes, written procedures, forms and system knowledge to answer questions, giving all available alternatives to the customer in a expedient and clear manner.</li> <li>Use problem solving skills to identify problems or situations and recommend resolutions. Assist customers in understanding the correct process and timelines involved. Communicate efficiently by asking the appropriate questions to understand the full scope of the situation as well as providing complete answers, alternatives and resolution to member challenges. Individuals are responsible for retrieval of historical data, interaction with other departments and limited research as required.</li> <li>Internal policy documentation must be timely, clear and effective and customer focused. Written documentation must be at the appropriate level of understanding using proper department process and procedures. It must be communicated to the receiver using all available tools such as, system information, written procedures and forms.</li> <li>Will work with other team members and other departments in order to contribute to a positive work environment. Interact with a spirit of cooperation and flexibility, exchange ideas and information, effectively handle conflict, and develop and share process improvements</li> </ul>
Requirements: <ul> <li>Strong written and oral communication skills and advanced customer service telephone skills.</li> <li>Knowledge and/or ability to quickly and accurately interpret system information.</li> <li>Strong PC skills including proficiency in Word and Excel, comfort with multiple software systems and advanced keyboarding skills are required.</li> <li>Good analytical and problem solving skills and ability to communicate to the member.</li> <li>Strong desire and ability to provide excellent customer service.</li> <li>Ability and desire to interact effectively and positively with customers, team members and other departments.</li> <li>Must be proactive in building member relationships.</li> <li>Must have a demonstrated track record of success in current and prior positions.</li> </ul>