Sales Representative

This organized and energetic role delights internal and external customers with a Service Mindset, Can-do Attitude and Caring Heart -- delivering a seamless and memorable experience during every interaction. <br /><br /><strong>Find a career. Gain a family.</strong>

Rochester Hills, MI

Henderson Glass

<strong><a href="" target="_blank" rel="noopener noreferrer">Michigan&rsquo;s Glass Experts Since 1915</a></strong><br /><br />Henderson Glass is your expert source for all things glass. From automotive glass and showers to windows and commercial glass, you will find it here. Henderson Glass is a Michigan based company and has been the leader in the glass industry for over 100 years. Since 1915 Henderson Glass has been servicing Michigan for Auto, Home and Commercial Glass. All of our locations have the cutting edge glass fabrication and installation ability for all of your custom glass needs. Why go anywhere else when Henderson Glass is Michigan&rsquo;s Glass Experts!

keywords: passion,creative,process management,administration,customer care,sales,experience,education,sales,knowledge

1-3 years experience

Overview: Henderson Glass will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join a caring and passionate team that collaborates to make a difference, deliver extraordinary results and bring unexpected happiness. Every day, your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.&nbsp;
Responsibilities: <ul> <li>Customer service and sales driven approach when handling incoming calls, e-mails, live chats and faxes to secure business for retail, insurance and wholesale customers.</li> <li>Offer warranties, glass treatments and wiper blades.</li> <li>Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.</li> <li>Breezes happily through administrative tasks such as handling work orders.</li> <li>Eagerly reviews orders, and handles dealer part orders and special accounts.</li> <li>Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.</li> </ul>
Requirements: <ul> <li>1-3 years telephone operations or business administration experience required</li> <li>High School diploma or equivalent required</li> <li>Knowledge of customer service and administrative protocols</li> <li>Ability to provide world class customer service</li> <li>Ability to adjust and respond to a fast-paced operation</li> <li>Skilled in various customer service arenas, with experience in a contact center setting</li> <li>Ability to sell.</li> </ul>