Customer Service Associate

<h2>Michigan&rsquo;s Glass Experts Since 1915</h2> <p>For over 100 years, Henderson Glass has been a leader in the glass industry. From big tasks such as windshield replacement and repair, to something small such as a stone chip repair, and everything in between &mdash; our glass technicians and glaziers want to help you.</p> <p>&nbsp;</p>

Rochester Hills, MI

Henderson Glass

<strong><a href="" target="_blank" rel="noopener noreferrer">Michigan&rsquo;s Glass Experts Since 1915</a></strong><br /><br />Henderson Glass is your expert source for all things glass. From automotive glass and showers to windows and commercial glass, you will find it here. Henderson Glass is a Michigan based company and has been the leader in the glass industry for over 100 years. Since 1915 Henderson Glass has been servicing Michigan for Auto, Home and Commercial Glass. All of our locations have the cutting edge glass fabrication and installation ability for all of your custom glass needs. Why go anywhere else when Henderson Glass is Michigan&rsquo;s Glass Experts!

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$13-$15 per hour

Overview: <p>At Henderson Glass we are Michigan&rsquo;s Glass Experts. We are a Michigan company with over 25 locations from Holland to New Baltimore and we have been around for over 100 years. In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. Our business is everything glass and our customer base is expansive. Most of our employees have been with Henderson for over 10 years or more. We are a family based, Michigan company that is continuing to grow.</p> <p>Who we need:</p> <p>At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.</p> <p>What you'll get:</p> <ul> <li>Competitive hourly pay with a strong, local, growing company</li> <li>Consistent Schedule</li> <li>401k</li> <li>Medical, Dental, Vision Insurance</li> <li>Paid time off</li> </ul>
Responsibilities: <p>Job Summary:</p> <p>CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.</p> <p>Essential Functions:</p> <p>&middot; Greets customers in a timely manner and offers to be of service.</p> <p>&middot; Answers phones in a professional manner.</p> <p>&middot; Provides estimates and schedules appointments with customers allowing proper time for work completion.</p> <p>&middot; Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.</p> <p>&middot; Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.</p> <p>&middot; Handles minor customer complaints by telephone and in person.</p> <p>&middot; Continually develops product knowledge in auto and flat glass.</p> <p>&middot; Offers complimentary products or services to customers.</p> <p>&middot; Processes transactions and completes daily cash out procedures following documented policies and procedures.</p> <p>&middot; Completes bank deposit according to company policy and procedure.</p> <p>&middot; Completes appropriate accounts payable and receivable processes.</p> <p>&middot; Makes collection calls on past due accounts and accurately records such activity.</p> <p>&middot; Completes store opening and closing activities as established by Corporate office.</p> <p>&middot; Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.</p> <p>&middot; Exhibits good organizational skills.</p> <p>&middot; Works well with co-workers, vendors, and customers.</p> <p>&middot; May be trained to occasionally cut glass for picture frames, etc.</p> <p>&middot; May be trained to perform basic windshield repairs</p> <p>&middot; Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment</p> <p>Job Conditions and Work Schedule:</p> <p>Fast Paced Environment, Self Paced Work, Usually 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm</p>
Requirements: <p>Minimum Qualifications:</p> <ul> <li>Patience to learn and work through solving problems in a face paced environment</li> <li>Ability to handle customer service issues</li> <li>Previous experience in the service or retail industry is a plus</li> <li>Ability to lift and carry up to 25lbs</li> <li>High school diploma or GED</li> </ul>