Contact Center (New Center One) Patient Advocate I

<p>When you work with Henry Ford Health System, you&rsquo;re not just another employee, you&rsquo;re part of a community of experts dedicated not only to helping our patients, but also helping each other succeed. With ample opportunity, competitive benefits and a collaborative atmosphere, working at Henry Ford is not just another job, it&rsquo;s a way to do what you love and to be your best you!</p>

Detroit, MI

Henry Ford Health System

Founded in 1915 by auto pioneer Henry Ford, Henry Ford Health System (HFHS) is one of the nation&rsquo;s leading comprehensive, health systems. It provides health care delivery including acute, specialty, primary and preventive care services backed by excellence in research and education.<br /><br /> <ul> <li>Mission: To improve people's lives through excellence in the science and art of health care and healing.</li> <li>Vision: Transforming lives through health and wellness, one person at a time.</li> </ul> <br />Search for your next career with Henry Ford Health System &mdash; then apply, or recommend a friend. <a href="" target="_blank" rel="noopener noreferrer">CLICK HERE</a> to view all open careers.

keywords: summary,benefits,insurance,management,experience,environment,degree


Competitive Compensation and Benefits Package

Overview: <p>Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations.</p> There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to the Employee Assistance Program, Tuition Reimbursement, Paid Time off, Henry Ford Kids Child Care Center, Employee Health and Wellness and a whole host of other benefits and services.
Responsibilities: <ul> <li>Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging.</li> <li>Advocates on the caller/customer behalf to ensure their needs are met.</li> <li>Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.</li> </ul>
Requirements: <p><strong>Education/Experience Required: </strong></p> <ul> <li>Two years customer service experience required.</li> <li>An Associate's degree in business or related field preferred.</li> <li>Previous HFHS clinical/customer service experience helpful.</li> </ul> <p><strong>Physical Demands:</strong></p> <ul> <li>May sit for extended periods of time.</li> <li>Must be physically able to ambulate within the NCO Contact Center and parking structure.</li> </ul> <p><strong>Working Conditions</strong>:</p> <ul> <li>Work in a health care Contact Center environment.</li> <li>May experience mental/visual strain due to the nature of job requirements.</li> <li>Work in a complex environment with frequent changes.</li> </ul>