Wherever and however Hillsborough County fits into your career path, our belief stays the same: don’t just work somewhere, work somewhere you have the ability to create community prosperity.

Tampa, FL

Hillsborough County

A great place to live, work and play.

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$15.06 - $24.42/hour

Overview: <p><strong>WHY WE EXIST<br /></strong>Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.<br /><br /><strong>SPECIAL PROBATIONARY NOTE</strong><br />A one year probationary period is required for all new hires and employees new to the department.</p> <p><strong>WHAT'S IN IT FOR YOU<br /></strong>We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.</p> <ul> <li><strong>Health Plan:&nbsp;</strong>The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.</li> <li><strong>Dental Insurance:&nbsp;</strong>Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.</li> <li><strong>Vision Care:&nbsp;</strong>Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.</li> <li><strong>Employee Assistance Program:&nbsp;</strong>This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.</li> <li><strong>Tuition Reimbursement:&nbsp;</strong>Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.</li> <li><strong>Holidays:&nbsp;</strong>Employees receive up to 12 paid holidays per year.</li> </ul>
Responsibilities: <ul> <li>Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/or redirects them to specific or alternate emergency responding agencies or departments.</li> <li>Connects conference calls involving two or more parties to render timely emergency assistance.</li> <li>Dispatches emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.</li> <li>Creates reports to identify incorrect location information received through the Automatic Location Information system, in order to initiate corrective actions.</li> <li>Pinpoints the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiates emergency call-backs to obtain additional information or to follow-up on disconnected calls.</li> <li>Types memoranda and reports, and duplicates or edits emergency call recordings, in response to court subpoenas and public records requests and may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.</li> <li>Maintains records and reports, including shift reports and operational logs.</li> <li>Performs other related duties as required.</li> </ul> This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.
Requirements: <strong>IDEAL CANDIDATE PROFILE</strong><br /> <ul> <li>Ability to handle stressful situations.</li> <li>Work in a team environment and promote a healthy working atmosphere.</li> <li>Respect for private confidential information.</li> <li>Ability to handle both task-oriented duties and people-oriented duties.</li> <li>Interest in serving the needs of others &ndash; team work ability.</li> <li>Confident ability to control the actions of others.</li> <li>Self-reliance to act independently when required.</li> <li>Self-assurance to take risks when necessary.</li> <li>Ability to handle tedious, repetitious, and fast paced work.</li> <li>A logical, rational approach to problem solving &ndash; while remaining objective to situations and circumstances.</li> </ul> <strong>MINIMUM QUALIFICATIONS</strong><br /> <ul> <li>Graduation from high school or possession of a GED Certificate; and</li> <li>Possesion of a valid Driver's License.</li> </ul> <strong>JOB SPECIFIC COMPETENCIES</strong><br /> <ul> <li>Working knowledge of the communication center standard operating procedures, regulations and 911 system.</li> <li>Working knowledge of Agency policies, procedures and guidelines. Some knowledge of effective communication techniques.</li> <li>Some knowledge of digital and audio communications equipment operation.</li> <li>Some knowledge of computerized mapping systems and related software use and application.</li> <li>Some knowledge of law enforcement, emergency medical or fire terminology.</li> <li>Ability to respond to emergency situations in a calm and controlled manner.</li> <li>Ability to accurately assess emergency information and make correct decisions.</li> <li>Ability to operate a multi-line or computerized telephone, digital, audio or radio communications equipment. Ability to use a computer and related software.</li> <li>Ability to communicate effectively, both orally and in writing.</li> <li>Ability to follow oral and written instructions.</li> <li>Ability to locate offices, agencies or individuals promptly through directories or other information sources.</li> <li>Ability to work under stressful conditions.</li> <li>Ability to maintain confidential information.</li> <li>Ability to work effectively with others.</li> <li>Ability to follow established procedures.</li> <li>Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.</li> <li>Ability and willingness to work rotating shifts including nights, weekends and holidays.</li> </ul>