Library Service and Technology Guide I

<p>Wherever and however Hillsborough County fits into your career path, our belief stays the same: don&rsquo;t just work somewhere, work somewhere you have the ability to create community prosperity.</p>

Hillsborough County, FL

Hillsborough County

A great place to live, work and play.&nbsp;

keywords: our mission,professional,what's in it for you,training,digital,performance,compliance,knowledge,minimum qualifications,work environment,physical requirements,skills


$29,868.80 - $47,777.60/year

Overview: Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.<br /><br />Performs professional library duties and provides on-site technical assistance in order to provide and maintain timely and effective customer service to Library customers.<br /><br /> <p><strong>WHAT'S IN IT FOR YOU</strong></p> <p>We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.</p> <ul> <li><strong>Health Plan:&nbsp;</strong>The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.</li> <li><strong>Dental Insurance:&nbsp;</strong>Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.</li> <li><strong>Vision Care:&nbsp;</strong>Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.</li> <li><strong>Employee Assistance Program:&nbsp;</strong>This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.</li> <li><strong>Tuition Reimbursement:&nbsp;</strong>Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.</li> <li><strong>Holidays:&nbsp;</strong>Employees receive up to 12 paid holidays per year.</li> </ul> <p><strong>Visit our&nbsp;</strong><a href=""><strong>Employee Benefits</strong></a><strong>&nbsp;page for more exciting details.</strong></p>
Responsibilities: <p>Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:</p> <ul> <li>Provides front-line customer service assistance via phone, email or in person to internal and external customers. Provides direction, promotion of and instruction in accessing and using the Library&rsquo;s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment.&nbsp;</li> <li>Manages customer accounts, including Library care registration, fines and fees within the integrated library system. Counts and balances cash drawer and makes deposits as required.&nbsp;</li> <li>Performs troubleshooting and instruction on a variety of hardware, software and general office equipment. Maintains digital literacy awareness and education.&nbsp;</li> <li>Manages meeting rooms, study rooms and computer usage.&nbsp;</li> <li>Maintains knowledge of and practices adherence to library and county policies and procedures, rules and practices.&nbsp;</li> <li>Performs other related duties as required.</li> </ul>
Requirements: <h2>MINIMUM QUALIFICATIONS</h2> <div>Associate&rsquo;s degree from an accredited college or university; and&nbsp;<br />Possession of a valid Driver License.&nbsp;<br /><br /><strong>OR</strong>&nbsp;<br /><br />An equivalent combination of relevant education, (not less than a high school Diploma/GED), training and experience that would reasonably be expected to provide the job-specific competencies noted above; and&nbsp;<br />Possession of a valid Driver License.</div> <h2>CORE COMPETENCIES</h2> <div> <ul> <li><em><strong>Customer Commitment</strong></em>&nbsp;- Proactively seeks to understand the needs of our customers and provide the highest standards of service</li> <li><em><strong>Dedication to Professionalism and Integrity</strong></em>&nbsp;- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve</li> <li><em><strong>Organizational Excellence</strong>&nbsp;</em>- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations</li> <li><em><strong>Success through Teamwork</strong></em>&nbsp;- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals</li> </ul> </div> <h2>WORK CATEGORY</h2> <div><strong>Medium work</strong>&nbsp;- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</div> <h2>PHYSICAL REQUIREMENTS</h2> <div> <ul> <li>Must be able to lift, push, pull, stoop, crouch, balance or handle materials weighing up to 50 pounds.&nbsp;</li> <li>Must be able to bend and kneel.&nbsp;</li> <li>Must be able to stand, sit and walk for extended periods of time.&nbsp;</li> </ul> <h2>JOB SPECIFICATIONS</h2> <div> <ul> <li>Knowledge of computer hardware, software, Microsoft products, varying office equipment.&nbsp;</li> <li>Knowledge of library filing and classification systems. Accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.&nbsp;</li> <li>Knowledge of library services, practices and techniques.&nbsp;</li> <li>Knowledge of accessing and using the Library&rsquo;s automated circulation system, computerized databases, related software, e-book and digital magazine platform.&nbsp;</li> <li>Knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.&nbsp;</li> <li>Skill in cash handling and the ability to perform basic arithmetic computations.&nbsp;</li> <li>Ability to communicate effectively, both orally and in writing.&nbsp;</li> <li>Ability to multi-task, organize, and prioritize.&nbsp;</li> <li>Ability to plan, prepare and deliver lessons and instructional materials that facilitate active learning.&nbsp;</li> <li>Ability to be self-motivated and embrace change.&nbsp;</li> <li>Ability to display patience, tact, flexibility, creativity, poise, and a positive attitude while serving customers in a busy setting.</li> </ul> </div> </div>