HOTEL FRONT DESK NIGHT AUDITOR

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Hollywood Casino Aurora

Hollywood Casino Aurora

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO AURORA</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,maintenance,process,audit,performance,compliance,customer care,analysis,maintenance,skills,schedule,education,technology,experience,knowledge

Regular Full-Time

Starting at $18.00 per hour, based on experience.

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</p> <p>Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.&nbsp;Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may&nbsp;vary&nbsp;by position.&nbsp;Paid time off is earned according to the local policy and increases with the length of employment.</p> <p>Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: <ul> <li> <p data-start="127" data-end="482">&nbsp;</p> </li> </ul> <p data-start="127" data-end="482">The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel&rsquo;s daily financials.</p> <ul> <li>Greet guests warmly and professionally upon arrival and departure</li> <li data-start="601" data-end="666">Perform guest check-in and check-out efficiently and accurately</li> <li data-start="669" data-end="730">Process room reservations, cancellations, and modifications</li> <li data-start="733" data-end="806">Handle guest inquiries, requests, and concerns promptly and courteously</li> <li data-start="809" data-end="867">Resolve guest issues or escalate to management as needed</li> <li data-start="870" data-end="926">Process payments, room charges, and refunds accurately</li> <li data-start="929" data-end="991">Maintain accurate guest records and cash handling procedures</li> <li data-start="994" data-end="1050">Answer incoming calls and route messages appropriately</li> <li data-start="1053" data-end="1139">Coordinate with housekeeping, maintenance, and other departments to meet guest needs</li> <li data-start="1142" data-end="1200">Promote hotel amenities, services, and local attractions</li> <li data-start="1203" data-end="1266">Maintain a clean, organized, and professional front desk area</li> <li data-start="1269" data-end="1333">Follow all company policies, procedures, and safety guidelines</li> </ul>
Requirements: <ul> <li>High School Diploma or equivalent required; college degree preferred.</li> <li>Two (2) years of experience in hospitality industry in a supervisory capacity required.</li> <li>Knowledge of casino/hotel industry strongly preferred.</li> <li>Must have excellent customer service and interpersonal skills.</li> <li>Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.</li> <li>Must have strong organizational and time management skills.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li> <li>Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.</li> </ul>