IT Support Analyst


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Regular Full-Time

$44,000 annually

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation in accordance with current standards.</li><li>Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.</li><li> Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services. (Email, LAN, security, internet connectivity, domain administration).</li><li> Builds, configures, upgrades, performs backup and recovery, installs and troubleshoots desktop computer systems. Creates and reviews work orders to move, change, install, repair, or remove data communications equipment such as modems, cables, and wires.</li></ul>
Requirements: <ul> <li>Knowledge and understanding of hubs, switches, routers and wireless devices a plus A+, Net+ certification</li> <li>Microsoft Certification is a plus</li> </ul>