Beverage Assistant Manager

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Hollywood Casino at Columbus

Hollywood Casino Columbus

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO COLUMBUS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,assist,compliance,performance,management,procedure,goals,communication,qualifications,skills

Regular Full-Time

Starting at $50,000 annually

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Responsible for supervising an F&amp;B Outlet designated to this role and the overall daily management of a designated shift.</li> <li>Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.</li> <li>Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.&nbsp;</li> <li>Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.&nbsp; &nbsp;&nbsp;</li> <li>Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food &amp; Beverage Department for which this position is responsible.</li> <li>Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.</li> <li>Assists F&amp;B Outlet Shift Manager to ensure efficient sanitary and pleasant service for all guests.</li> <li>Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.</li> <li>Assists in cross-training of team members while encouraging, reinforcing and supporting peers and team.</li> <li>Assist Food &amp; Beverage Shift Manager and Manager with administrative duties, as assigned.</li> <li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li> <li>Maintains strict confidentiality in all departmental and company matters.</li> <li>Performs all other related and compatible duties as assigned.</li> </ul> <br /> <p><strong><u>SUPERVISORY RESPONSIBILITIES<br /><br /></u></strong></p> <ul> <li>Responsible for staff development and training programs.</li> <li>Responsible for rewards and recognition program to maximize employee engagement.</li> <li>Evaluates team members within department and delivers constructive feedback to employees&nbsp;regarding performance.</li> <li>Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.</li> <li>Manages work procedures and expedites workflow.</li> <li>Provides recommendation for employee performance (disciplining, coaching, and counseling).</li> </ul>
Requirements: <ul> <li>Associate degree (A.A) in related field preferred; two years of customer service experience, or equivalent combination of education and experience. Five years&rsquo; experience in Food &amp; Beverage preferred.</li> <li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li> <li>Ability to write reports and business correspondence.</li> <li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li> <li>Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.</li> <li>Must be proficient in Microsoft applications (Excel, Word, and Outlook).</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li> </ul> <br /><br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>