Slot Tech Manager

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Hollywood Casino at Columbus

Hollywood Casino Columbus

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO COLUMBUS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,analysis,maintenance,goals,planning,prepare,management,teamwork,quality assurance,compliance,create,procedure,budget,math,skills,solutions,degree,microsoft,write

Regular Full-Time

70,000 per year

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul> <li><span data-contrast="auto">Responsible for supervising and managing staff in the Slot Tech department.&nbsp; Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="auto">Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for oversight of electronic gaming device activities for adherence to established procedures.&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Ensures customer service meets established standards.&nbsp;&nbsp;&nbsp;&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for all material inventory and ensures accurate par levels are maintained.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for </span><span data-contrast="none">layouts to installations of slot machines.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Manages and directs preventive maintenance of slot machines.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for the repair, maintenance and performance of all slots and related gaming equipment.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Ensure all policies, procedures and practices are consistently followed and comply with the company&rsquo;s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.&nbsp;</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Maintains strict confidentiality in all departmental and company matters.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> </ul>
Requirements: <ul> <li><span data-contrast="none">Associates degree (A.A) from technical school or </span><span data-contrast="none">Bachelor&rsquo;s degree in related field</span><span data-contrast="none">; or minimum of three yearsin Slot management experience; or equivalent combination of education and experience preferred.&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="none">Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent skills in both written and oral communication.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to write reports, business correspondence, and procedure manuals.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li><span data-contrast="auto">Must be proficient in all Microsoft applications and have knowledge of Slot operating systems.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li><span data-contrast="auto">Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> </ul>