Slot Technician 1 - FT

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Hollywood Casino at Columbus

Hollywood Casino Columbus

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO COLUMBUS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,customer service,communication,administration,compliance,safety,organization,assist,training,maintenance,technical,experience,education,proficiency,network

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">General maintenance, troubleshooting and repair of Slot Machines </span><span data-contrast="auto">and </span><span data-contrast="auto">SMS</span><span data-contrast="auto"> equipment</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;<br /></span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Respond to any machine malfunctions on the casino floor </span><span data-contrast="auto">in a timely manner</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Communicate with Tech level II or higher any </span><span data-contrast="auto">machine malfunctions they are unable to fix</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Effectively </span><span data-contrast="auto">communicate with the slot operations team and fe</span><span data-contrast="auto">llow </span><span data-contrast="auto">technicians</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Assist</span><span data-contrast="auto"> customers with questions and complaints </span><span data-contrast="auto">regarding</span><span data-contrast="auto"> slot machines. Provide answers, explanations and rectify problems as appropriate </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Provide </span><span data-contrast="auto">a high level</span><span data-contrast="auto"> of customer service to guests and team members </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Understand and adhere to </span><span data-contrast="auto">departmental </span><span data-contrast="auto">and </span><span data-contrast="auto">&nbsp;company</span> <span data-contrast="auto">SOPs</span><span data-contrast="auto"> </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Complete required training and development </span><span data-contrast="auto">objectives</span><span data-contrast="auto"> within assigned </span><span data-contrast="auto">time frame</span><span data-contrast="auto"> </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Projects a positive attitude and image </span><span data-contrast="auto">at all times</span><span data-contrast="auto"> </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Collaborate and work within a team-driven environment </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Accurately prioritize, </span><span data-contrast="auto">organize</span><span data-contrast="auto"> and complete multiple tasks </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Complete required paperwork </span><span data-contrast="auto">in a timely manner</span><span data-contrast="auto"> </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Meet attendance guidelines of the job and adhere to regulatory, department and company policies </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">Keep work areas clean and free of safety hazards, </span><span data-contrast="auto">debris</span><span data-contrast="auto"> and litter  </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></div> </li> <li> <div class="iCIMS_Expandable_Container"><span data-contrast="auto">All other duties and/or responsibilities as assigned  </span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span><br /><br /></div> </li> </ul>
Requirements: <ul> <li>Must be at least 21 years of age </li> <li>High School Diploma or GED Equivalent is required;</li> <li>Technical or Associates Degree preferred  Minimum 6 months&rsquo; customer facing experience   </li> <li>PC proficiency </li> <li>Technical background preferred </li> <li>Prior experience within slots/VLT department is a plus </li> <li>Network troubleshooting experience is a plus</li> </ul>