Hotel Services Representative - Full Time

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Hollywood Casino Gulf Coast

Hollywood Casino Gulf Coast

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO GULF COAST</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,compliance,quality assurance,assist,customer service,performance,qualifications,communication,skills

Regular Full-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</p> <p>&nbsp;</p> <p>Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.&nbsp;Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may&nbsp;vary&nbsp;by position.&nbsp;Paid time off is earned according to the local policy and increases with the length of employment.</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>For ALL Roles:</strong></p> <ul> <li>Maintains knowledge of property amenities, events, and local area services to assist guests effectively.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li> <li>Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership.&nbsp;</li> <li>Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li> <li>Maintains strict confidentiality in all departmental and company matters.</li> </ul> <p><br /> </p> <p><strong>Hotel Services Representative</strong></p> <ul> <li>Assigns and assists guests with hotel room reservations and arrivals.</li> <li>Provides friendly, professional, &amp; efficient service to guests during check-in, check-out, and throughout their stay.</li> <li>Assists guests with hotel reservations, questions, and concerns, ensuring problems are resolved promptly.</li> <li>Processes payments, verifies identification, and ensures accurate account posting in accordance with established guidelines.</li> <li>Delivers items to guest rooms as needed included but not limited to @Your Door orders, sundry items, etc.</li> <li>Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.</li> <li>Answers phones, responds to inquiries, and performs clerical duties as assigned.</li> </ul> <p>&nbsp;</p> <p><strong>RV Park Attendant:</strong></p> <ul> <li>Assigns and assists guests with RV park site reservations and arrivals.</li> <li>Collects and accounts for all RV site revenue in compliance with company policies.</li> <li>Provides friendly, professional, &amp; efficient service to guests during check-in, check-out, and throughout their stay.</li> <li>Responsible for accurately completing web check-ins for hotel and RV park arrivals.</li> <li>Answers phones, responds to inquiries, and performs clerical duties as assigned.</li> <li>Responsible for inspecting RV Park and all related amenities. Submits an IT or Maintenance ticket for applicable issue(s) and reports issues to Hotel Services leadership.</li> <li>Ensures RV Park is always neat and guest ready.&nbsp;Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2>
Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older.<br /><br /> <ul> <li>General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience.</li> <li>Must have strong interpersonal skills.</li> <li>Must be proficient in Microsoft applications (Excel, Word, Outlook, and Internet Explorer). Hotel reservation system experience preferred but not required.</li> <li>Must have excellent written and verbal communication skills.</li> <li>Must be able to count money and change correctly.</li> <li>Must be able to work high-volume days, nights, holidays, and weekends, as needed.</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.</li> <li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li> <li>Must successfully complete ServSafe training certification course.</li> </ul>