Count Room Assistant Manager

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Hollywood Casino Joliet

Hollywood Casino Joliet

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO JOLIET</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,assist,compliance,operations,education,experience,skills,knowledge,license

Regular Full-Time

$50,000 annually

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: <ul> <li>Assists in supervising and managing staff in the Count Room. Develops implements and manages operational goals and monitors achievements of performance and profit objectives.</li> <li>Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.</li> <li>Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.&nbsp;</li> <li>Maintains daily drop schedule and responsible for the approval process of the drop schedule.</li> <li>Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.</li> <li>Manually counts large amounts of currency.</li> <li>Reviews and compiles reports generated by Soft Count.</li> <li>Ensures company assets are properly accounted for and secured.</li> <li>Accounts for all table games documentation.</li> <li>Oversees the maintenance of machinery used in count room operations.</li> <li>Ability to function with secured access for ingress/egress to count room.</li> <li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li> <li>Maintains strict confidentiality in all departmental and company matters.</li> <li>This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <p>Regular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position.&nbsp; Cast Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment.</p> <p>&nbsp;</p> <p><strong><u>MARQUEE CUSTOMER SERVICE &amp; ACES</u></strong></p> <p>Retaining guests is essential to the success of our business and Marquee Customer Service keeps our customers coming back!&nbsp;We go above customer courtesy with Marquee Service by delivering ACES for all of our guests.&nbsp;It is your responsibility to apply ACES in every interaction you have at Hollywood Casino both with our guests and with your fellow co-workers. It will be your job requirement to deliver Marquee Customer Service at all times in every situation.&nbsp;</p> <p><br /><br /><br />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>High school diploma or GED is required.</li> <li>Flexible to work all&nbsp;shifts including holidays, nights, weekends, and overtime as business needs dictate.</li> <li>Associate&rsquo;s degree (A.A.) or Bachelor's degree (B. A.).</li> <li>Two&nbsp;years minimum experience in count operations or similar functions.&nbsp;</li> <li>Ability to communicate with internal and/or external guests. &nbsp;</li> <li>Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.</li> <li>Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.</li> <li>Ability to write correspondence such as memorandums, procedures and departmental incident reports.<strong>&nbsp;</strong></li> <li>Ability to read, to write, to comprehend and speak English.</li> <li>Ability to understand and perform duties in accordance with:</li> <li>Departmental, property and company policies and standards</li> <li>State Gaming Board requirements</li> <li>Sarbanes-Oxley</li> <li>Internal Controls</li> <li>Ability to stand for extended periods of time.</li> <li>Flexible to work all&nbsp;shifts including holidays, nights, weekends, and overtime as business needs dictate.</li> </ul> <p><strong><u>SUPERVISORY RESPONSIBILITIES</u></strong>&nbsp;<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p> <p>This job does not have supervisory responsibilities. This title should have responsibilities</p> <p>&nbsp;</p> <p><strong><u>LANGUAGE SKILLS</u></strong></p> <p>Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.</p> <p>&nbsp;</p> <p><strong><u>REASONING ABILITY</u></strong></p> <p>Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</p> <p>&nbsp;</p> <p><strong><u>CERTIFICATES, LICENSES, REGISTRATIONS</u></strong></p> <p>Employee must be able to qualify for licenses and permits required by federal, state and local regulations.</p> <p>&nbsp;</p> <p><strong><u>PHYSICAL DEMANDS</u></strong><strong>&nbsp;</strong></p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>&nbsp;</p> <p>While performing the duties of this job, the employee is regularly required to stand and use hands to, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.</p> <p>&nbsp;</p> <p>The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.</p> <p>&nbsp;</p> <p><strong><u>WORK ENVIRONMENT</u></strong></p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p> <p>Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.</p>