Casino Operations Assistant Shift Manager

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Hollywood Casino Joliet

Hollywood Casino Joliet

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO JOLIET</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,teamwork,culture,environment,approve,compliance,training,analysis,communication,reporting,education,experience,knowledge

Regular Full-Time

$73,000 to $79,000 annually

Overview: <br /> <br /> We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>Click <a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p> </div> </div> </div>
Responsibilities: <ul> <li>This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.</li> <li>Coach, motivate, measure and follow up on all casino team members to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.</li> <li>Review daily staffing levels for proper coverage, according to guest counts.</li> <li>Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.</li> <li>Approve jackpots up to the established level and ensure all necessary forms are completed accurately.</li> <li>Open and close wallet banks.</li> <li>Train new Team members and update all Team members on new policies and procedures.</li> <li>Complete various documentation and reports indicating overages, shortages, attendance or variances.</li> <li>Investigate and help resolve guest complaints or concerns in accordance with standard procedures.</li> <li>Ensure slot and table games personnel are in compliance with internal controls and the Illinois Gaming Board.</li> <li>Safeguard assets of the company.</li> <li>Observe Slot play, recognize and promote Player Development.</li> <li>Effectively responds to team members&rsquo; and supervisor&rsquo;s requests in all areas of guest interaction and concerns.</li> <li>Communicates effectively to all team members. Keeps direct reports well informed about issues and subjects pertinent to their jobs and/or operations of the property.</li> <li>Projects a positive image and attitude at all times, demonstrating professionalism and leadership, while maintaining excellent guest and team member relations.</li> <li>Promote a positive environment for all guests and team members to promote a return visit of guests and achieve job satisfaction for all team members.</li> <li>Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.</li> <li>Provide direct supervision of all table games and slot operations during an assigned shift.</li> <li>Supervise the preparation and deliverance of periodical reviews and appraisals in an accurate and timely manner.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <ul><li>Knowledge of games and dealing techniques, or knowledge of slot operations. </li><li>Must be a current Slot or Games Supervisor for at least 3 years at the Hollywood Casino. </li><li>Must be at least 21 years of age. </li><li>This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests. </li><li>High school diploma or equivalent is required. </li><li>Must understand the English language.</li></ul>