Night Auditor - DoubleTree by Hilton at Lawrenceburg Event Center - Full Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,compliance,assist,communication,training,sales,management,skills,education,experience,management

Regular Full-Time

$15.50 an hour

Overview: <br /> <br /> We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br />
Responsibilities: <ul><li>Adheres to all departmental and property policies and procedures regarding guest service standards. </li><li>Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. </li><li>Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. </li><li>Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. </li><li> Responsible for the accurate check-in and check-out of each guest.</li><li> Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. </li><li>Ensures that all guest contact is positive, informative, and thorough. </li><li>Ensures that rooms are clean prior to issuing keys.</li><li> Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping. </li><li>Accurately enters all reservations into the computer system according to departmental policy and procedure. </li><li> Assists the Player Development team with all reservations and requests.</li><li> Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.</li><li> Answers phone and assists with clerical tasks. </li><li>Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. </li><li>Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits.</li><li> Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. </li><li>Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. </li><li>Responsible for the control of safe deposit transactions. </li><li>Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. </li><li>Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. </li><li> Performs as a Front Desk Clerk when necessary. </li><li>Resolves service issues according to established guidelines and procedures. </li><li> Handles PBX switchboard as directed. </li><li>Promotes a positive environment to achieve job satisfaction for all team members. </li><li> Promotes future sales through contact with guests. </li><li>Provides positive communication and uses Hilton CARE Culture with every patron and co-worker. </li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li>Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. </li><li>Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul><li>Must be at least 18 years of age. </li><li>High School Diploma or equivalent required. </li><li>Minimum one (1) year of hospitality or Front Desk experience required. Complete working knowledge of Front Desk Clerk’s duties required. </li><li> Must have excellent written and verbal communication skills; must be fluent and literate in English. </li><li>Ability to maintain a high level of confidentiality and professionalism.</li><li> Strong computer skills with proficiency in Microsoft Office applications preferred.</li><li> Must possess excellent customer service and interpersonal skills. </li><li> Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. </li><li> Must have basic math and money handling skills. </li><li> Demonstrates strong leadership and organizational skills. </li><li> Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li> Must have the ability to work efficiently in a team-oriented environment. </li><li> Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. </li><li> Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li><li>Must be able to work a flexible schedule including nights, weekends, holidays, fluctuating days off, and overtime as needed. </li><li>Ability to tolerate second-hand smoke, noise, and bright lights. </li><li>Ability to work at a fast pace in often crowded/noisy environment. </li><li> Must meet professional appearance standards as prescribed by company policy. </li><li>Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. </li><li> The employee must be able to lift and/or move up to 50 lbs.</li></ul>