Night Auditor - Hollywood Casino Hotel - Full Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,compliance,assist,teamwork,quality assurance,verify,communication,skills,education,hospitality,knowledge

Regular Full-Time

$15.50 per hour

Overview: <br /> <br /> We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br />
Responsibilities: <ul><li>Adheres to all departmental and property policies and procedures regarding guest service standards.</li><li> Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.</li><li> Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. </li><li>Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. </li><li> Responsible for the accurate check-in and check-out of each guest.</li><li> Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.</li><li> Ensures that all guest contact is positive, informative, and thorough.</li><li> Ensures that rooms are clean prior to issuing keys.</li><li> Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping.</li><li> Accurately enters all reservations into the computer system according to departmental policy and procedure. </li><li> Assists the Player Development team with all reservations and requests. </li><li> Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. </li><li> Answers phone and assists with clerical tasks. </li><li> Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits. </li><li> Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.</li><li> Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. </li><li> Responsible for the control of safe deposit transactions. </li><li>Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.</li><li> Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. </li><li>Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. </li><li>Resolves service issues according to established guidelines and procedures. </li><li> Performs all other related and compatible duties as assigned.</li><li> Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul><li>High School Diploma or equivalent required. </li><li>Minimum one (1) year of hospitality or Front Desk experience required. Complete working knowledge of Front Desk Clerk’s duties required.</li><li> Must have excellent written and verbal communication skills; must be fluent and literate in English. </li><li> Ability to maintain a high level of confidentiality and professionalism. </li><li> Strong computer skills with proficiency in Microsoft Office applications preferred. - Must possess excellent customer service and interpersonal skills. </li><li> Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. </li><li> Must have basic math and money handling skills. - Demonstrates strong leadership and organizational skills. </li><li> Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li> Must have the ability to work efficiently in a team-oriented environment. </li><li> Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. </li><li> Ability to work collaboratively and communicate effectively with team members at all levels of the organization. </li><li>Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.</li></ul>