Cocktail Server - Part Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,orders,compliance,administration,legal,communication,reporting,experience,skills,schedule,environment

Regular Part-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p> </div> </div> </div>
Responsibilities: <ul><li>Adheres to all departmental and property policies and procedures regarding guest service standards. </li><li> Provides prompt, courteous beverage refreshment service to casino guests. </li><li>Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. </li><li> Keeps informed of continually changing promotional beverages, events, and services. </li><li> Maintains integrity of all financial controls and responsibilities. </li><li> interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. </li><li> Resolves service issues according to established guidelines. </li><li> Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. </li><li> Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. </li><li> Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. </li><li>Breaks bartenders when necessary. - Knows all drink prices.</li><li> Completes end of shift checkout and paperwork according to preset standards. </li><li>Verifies guest is of legal drinking age when unsure. </li><li> Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. </li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li> Performs all other related and compatible duties as assigned. </li><li>Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul> <li>Must be 21 years of age - High School Diploma or equivalent preferred.</li> <li>Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred.</li> <li>Cash handling experience required.</li> <li>Must have excellent customer service and interpersonal skills.</li> <li>Must have strong written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li> <li>Ability to tolerate second-hand smoke, noise, and bright lights.</li> <li>Ability to work at a fast pace in often crowded/noisy environment.</li> <li>Must meet professional appearance standards as prescribed by company policy.</li> <li>Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.</li> </ul> <br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>