LEC Hotel Front Desk Clerk- Part Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,assist,compliance,quality assurance,sales,management,audit,communication,education,experience,skills,schedule

Regular Part-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Provides friendly and efficient service to guests during check in/check out procedures. </li><li> Makes and confirms reservations and assists guests with problems or questions. </li><li> Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). </li><li> Performs Front Desk, Call Center, and other Hotel-related duties when necessary. </li><li>Keeps supervisor informed of any problems. </li><li>If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. </li><li>Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. </li><li> Maximizes resort revenues by selling reservations based on predetermined rate strategies. </li><li>Accurately enters all reservations into the computer system according to departmental policy and procedure. </li><li> Provides information to guests regarding local services and events. </li><li>Assists the Player Development team with all reservations and requests.</li><li> Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. </li><li> Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. </li><li> Remains current on all casino activities and assists guests with all inquiries. </li><li>Answers phone and assists with clerical tasks.</li><li> Ensures that rooms are clean prior to issuing keys.</li><li> Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. </li><li> Maintains an operating bank, renders bills, and issues change. </li><li> Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. </li><li>Responsible for the control of safe deposit transactions. </li><li> Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. </li><li> Takes appropriate steps to maintain Hotel security and safety. </li><li> Handles PBX switchboard as directed. </li><li> Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.</li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li> Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. </li><li>Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul> <li>Must be at least 18 years of age.</li> <li>High School Diploma or equivalent required.</li> <li>Prior hospitality or Front Desk experience preferred.</li> <li>Strong computer skills with proficiency in Microsoft Office applications preferred.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Must possess excellent customer service and interpersonal skills.</li> <li>Must have good written and verbal communication skills; must be fluent and literate in English.</li> <li>Must have basic math and money handling skills.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have ability to work efficiently in a team-oriented environment.</li> <li>Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.</li> <li>Must be able to work a flexible schedule including nights, weekends, holidays, fluctuating days off, and overtime as needed.</li> <li>Ability to tolerate second-hand smoke, noise, and bright lights.</li> <li>Ability to work at a fast pace in often crowded/noisy environment.</li> <li>Must meet professional appearance standards as prescribed by company policy.</li> <li>Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.</li> <li>The employee must be able to lift and/or move up to 50 lbs.</li> </ul> <br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>