Hotel Front Desk Clerk- Full Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


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Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Provides friendly and efficient service to guests during check in/check out procedures. </li><li>Makes and confirms reservations and assists guests with problems or questions. </li><li> Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). </li><li> Performs Front Desk, Call Center, and other hotel-related duties when necessary. </li><li> Keeps Hotel Services Supervisor informed of any problems. </li><li>If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. </li><li> Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. </li><li> Maximizes resort revenues by selling reservations based on predetermined rate strategies. </li><li> Accurately enters all reservations into the computer system according to department policy and procedure. </li><li> Provides information to guests regarding local services and events. </li><li> Assists the Player Development team with all reservations and requests. </li><li>Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. </li><li> Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. </li><li> Remains current on all casino activities and assists guests with all inquiries. </li><li> Answers phone and assists with clerical tasks. </li><li>Ensures that rooms are clean prior to issuing keys. </li><li> Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. </li><li> Maintains an operating bank, renders bills, and issues change.</li><li> Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. </li><li> Responsible for the control of safe deposit transactions. </li><li> Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. </li><li> Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. </li><li> Performs all other related and compatible duties as assigned. </li><li> Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul> <li>High School Diploma or equivalent required.</li> <li>Prior Hospitality or Front Desk experience preferred.</li> <li>Strong computer skills with proficiency in Microsoft Office applications preferred.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Must possess excellent customer service and interpersonal skills.</li> <li>Must have good written and verbal communication skills; must be fluent and literate in English.</li> <li>Must have basic math and money handling skills.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.</li> <li>Must have ability to work efficiently in a team-oriented environment.</li> <li>Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.</li> <li>Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.</li> </ul>