F&B Supervisor- Full Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,management,assist,customer service,quality assurance,compliance,education,experience,skills

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. </li><li> Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. </li><li>Responsible for supporting compliance to departmental budgets. </li><li> Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. </li><li> Ensures customer service standards are followed by all team members and addresses issues as they arise. </li><li> Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. </li><li> Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. </li><li>Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. </li><li> Responds to guest needs and reports problems to manager.</li><li> Assists manager with administrative duties, as assigned. </li><li> Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. </li><li> Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. </li><li> Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. </li><li> Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. </li><li> Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.</li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li> May be required to perform duties at the Lawrenceburg Event Center (LEC). </li><li> Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. </li><li> Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: <ul><li>High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience. </li><li>Five (5) years’ experience in Food & Beverage preferred, but not required. </li><li> Previous supervisory experience desired, but not required. </li><li>Must have excellent written and verbal communication skills; must be fluent and literate in English. </li><li>Ability to maintain a high level of confidentiality and professionalism. </li><li> Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li> Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. </li><li> Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization. </li><li> Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). </li><li> Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment. </li><li>Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.</li></ul>