LEC F&B Host/ Hostess- Part Time


Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg


keywords: summary,performance,management,assist,compliance,procedure,qualifications,communication,skills

Regular Part-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Adheres to all departmental and property policies and procedures regarding guest service standards.</li> <li>Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.</li> <li>Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.</li> <li>Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.</li> <li>Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.</li> <li>Familiar with restaurant food menu, including description, price, add-ons, and beverages.</li> <li>Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.</li> <li>Coordinates and controls the flow of the restaurant.</li> <li>Assigns stations to servers and bus persons.</li> <li>Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.</li> <li>Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.</li> <li>Resolves service issues according to established guidelines.</li> <li>Ensures dining and serving areas are set up and maintained according to standard.</li> <li>Knows and promotes current events and programs and can give guests directions to all facility areas.</li> <li>Answers telephone in a professional manner; takes reservations and room service orders; answers inquiries and takes messages.</li> <li>Assists servers with set up tasks: wipes down station; straightens, polishes, and rolls silverware; wipes down and polishes stemware; refills condiments; wipes tables and chairs; checks linens, etc.</li> <li>Assists servers with closing tasks: resets station for next shift, completes all closing duties according to assigned side work.</li> <li>Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.</li> <li>Performs duties in a safe manner; reports any potential safety hazards to management staff.</li> <li>May be required to perform duties at Hollywood Casino.</li> <li>Performs any reasonable, temporarily assigned job duties outside the position&rsquo;s job description, where, in the Company&rsquo;s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.</li> <li>Ensures legal drinking age of any guest that requests bar/lounge seating by requesting and verifying identification.</li> <li>Maintains strict confidentiality in all company matters.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Must be at least 18 years of age.</li> <li>High School Diploma or equivalent required.</li> <li>Prior customer service experience in a fast-paced environment preferred.</li> <li>Previous cash handling experience a plus.&nbsp;</li> <li>Must have excellent customer service and interpersonal skills.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to operate a P.O.S. System and/or adding machine and make change.</li> <li>Must have basic math skills, including the ability to add, subtract, multiply, and divide.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.&nbsp;</li> <li>Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.&nbsp;</li> <li>Ability to tolerate second-hand smoke, noise, and bright lights.</li> <li>Ability to work at a fast pace in an often crowded/noisy environment.&nbsp;</li> <li>Must meet professional appearance standards as prescribed by company policy.</li> <li>Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.</li> <li>The employee must be able to lift and/or move up to 25 lbs.</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>