Slot Floorperson- Part Time

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Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO LAWRENCEBURG</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,quality assurance,management,marketing,financial services,compliance,education,skills

Regular Part-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Adheres to all departmental and property policies and procedures regarding guest service standards. </li><li> Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. </li><li> Pays and verifies jackpots on slot machines according to established procedures. </li><li> Promotes the Players Club card program; understands current card benefits and information and presents program to customers. </li><li> Communicates all customer service issues to key personnel. </li><li> Responsible for assigned casino funds and proper handling of funds exchanges. </li><li> Performs customer booth transactions. </li><li> Assists in training new personnel as needed. </li><li>Effectively responds to manager’s requests in all areas of customer interaction and customer concerns. </li><li> Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. </li><li> Assists patrons with general questions concerning the casino. </li><li> Handles jackpots; initiates paper fills/reserve paper fills; corrects minor slot machine malfunctions and performs light maintenance; performs reserve paper replenishments; performs main change bank duties; announces jackpots; accurately distributes change from secured wallet; responds to change lights, all in accordance with indiana Gaming Commission rules and regulations. </li><li> Maintains cleanliness of work areas including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment. </li><li> Accurately enters all customer information into the CDS and iGT systems. </li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li> Performs all other related and compatible duties as assigned. </li><li> Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul><li>High School Diploma or equivalent preferred. </li><li> Must have excellent customer service and interpersonal skills. </li><li>Must have strong written and verbal communication skills; must be fluent and literate in English. </li><li>Ability to maintain a high level of confidentiality and professionalism. </li><li>Basic math and cash handling skills required, including the ability to count money and make change.</li><li> Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. </li><li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization. </li><li> Must have the ability to work any shift or hours as needed.</li></ul>