LEC Hotel Front Desk Clerk- Part Time

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Hollywood Casino Lawrenceburg

Hollywood Casino Lawrenceburg

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO LAWRENCEBURG</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Part-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Provides friendly and efficient service to guests during check in/check out procedures. </li><li> Makes and confirms reservations and assists guests with problems or questions. </li><li> Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). </li><li> Performs Front Desk, Call Center, and other Hotel-related duties when necessary. </li><li>Keeps supervisor informed of any problems. </li><li>If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. </li><li>Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. </li><li> Maximizes resort revenues by selling reservations based on predetermined rate strategies. </li><li>Accurately enters all reservations into the computer system according to departmental policy and procedure. </li><li> Provides information to guests regarding local services and events. </li><li>Assists the Player Development team with all reservations and requests.</li><li> Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. </li><li> Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. </li><li> Remains current on all casino activities and assists guests with all inquiries. </li><li>Answers phone and assists with clerical tasks.</li><li> Ensures that rooms are clean prior to issuing keys.</li><li> Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. </li><li> Maintains an operating bank, renders bills, and issues change. </li><li> Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. </li><li>Responsible for the control of safe deposit transactions. </li><li> Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. </li><li> Takes appropriate steps to maintain Hotel security and safety. </li><li> Handles PBX switchboard as directed. </li><li> Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.</li><li> Performs duties in a safe manner; reports any potential safety hazards to management staff. </li><li> Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. </li><li>Maintains strict confidentiality in all company matters.</li></ul>
Requirements: <ul><li>Must be at least 18 years of age.</li><li> High School Diploma or equivalent required. </li><li> Prior hospitality or Front Desk experience preferred. </li><li> Strong computer skills with proficiency in Microsoft Office applications preferred. </li><li> Ability to maintain a high level of confidentiality and professionalism. </li><li>Must possess excellent customer service and interpersonal skills.</li><li> Must have good written and verbal communication skills; must be fluent and literate in English. </li><li> Must have basic math and money handling skills. </li><li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have ability to work efficiently in a team-oriented environment. </li><li>Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. </li><li> Must be able to work a flexible schedule including nights, weekends, holidays, fluctuating days off, and overtime as needed. </li><li> Ability to tolerate second-hand smoke, noise, and bright lights. </li><li>Ability to work at a fast pace in often crowded/noisy environment.</li><li> Must meet professional appearance standards as prescribed by company policy. </li><li>Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. </li><li>The employee must be able to lift and/or move up to 50 lbs.</li></ul>