Casino Operations Assistant Shift Manager

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Hollywood Casino Perryville

Hollywood Casino Perryville

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO PERRYVILLE</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,culture,grow,assist,operations,performance,management,administration,compliance,scheduling,customer care,degree,experience,knowledge,skills,analysis,professional

Regular Full-Time

Starting from $58,000, based on experience

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></p> <ul> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. </span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Ensures customer service standards are followed by all team members and addresses issues as they arise.&nbsp; </span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Provides oversight for the gaming floor on their assigned shift. </span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Effectively handles customer concerns and requests.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. </span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Responsible for the accountability of the chips, cards, dice and all other gaming equipment.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Verifies table inventories and effectively manages table limits.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.</span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. </span></li> <li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: verdana, geneva;">Assists with the overall integrity of daily Table Games and/or Slot Operations. </span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Maintains strict confidentiality in all departmental and company matters.</span></li> </ul> </div> </div> </div>
Requirements: <p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong>QUALIFICATION REQUIREMENTS:&nbsp; </strong></span></p> <ul> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Must be at least 21 years of age.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Must have thorough knowledge of all Table Games and Table Games/or Slots operations. </span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Excellent skills in both written and oral communication.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Tables Games and Slot operating systems.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Ability to write reports, business correspondence, and procedure manuals.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Must have knowledge of Slot Operations.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</span></li> </ul>