Customer Service Representative


Hollywood Casino Perryville

Hollywood Casino Perryville

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO PERRYVILLE</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,guest relations,digital,marketing,teamwork,compliance,procedure,program,communication,license,experience

Regular Full-Time

$15 per hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES:<br /> <br /><ul><li>Greets guests actively engaged in gaming and assists team members in player identification.</li><li>Maintains knowledge of casino marketing and player development promotions and encourages guest participation.</li><li>Maintains knowledge of credit procedures and encourages the use of credit when appropriate.</li><li>Encourages guest visitation through written correspondence and telemarketing.</li><li>Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>Attends and aids in the coordination of special events.</li><li>Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.</li><li>Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.</li><li>Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.</li><li>Supporting omnichannel app activations, casino promotions and events.</li><li>Assists and supports the Marketing Department with generating App activations for Penn Play, ESPN BET™, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.</li><li>Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.</li><li>Answer’s phone calls and proactively assists customers (internal and external) with their concerns.</li><li>Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.</li><li>Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.</li><li>Assists guests by directing them to appropriate areas and contact department for guest needs.</li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li><li>Perform other job-related duties as requested.</li></ul>
Requirements: <ul> <li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</li> <li>The requirements listed below are representative of the knowledge, skill, and/or ability required.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>Must be at least 18 years of age. Must qualify for licensing with the Maryland Gaming Board.</li> <li></li> </ul>