Guest Safety Officer


Hollywood Casino Perryville

Hollywood Casino Perryville

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO PERRYVILLE</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,maintenance,quality assurance,customer service,investigate,initiate,environment,security,education,build,physical demands,communication,experience,analysis

Regular Part-Time

$16 per hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>This position is responsible for providing superior service to our guests</li><li>Must seek out opportunities to be of service</li><li>Maintain highly visible patrols to insure a safe gaming experience</li><li>Assure quality support to other departments so that they may serve guests more effectively</li><li>Promote the property promotions and events</li><li>Maintain public order and enforcing safety rules</li><li>Protecting property and assets</li><li>Investigate disturbances in the hotel, casino, or racing areas</li><li>Create fun and excitement with the customer</li></ul>
Requirements: <ul><li>High school diploma or equivalent</li><li>Effective communication (written and verbal)</li><li>Previous customer service experience</li><li>Able to handle stressful situations dealing with the general public</li><li>Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke</li><li>Need tact when dealing with difficult customers</li><li>Run on level surfaces, as well as, up and down stairs</li><li>Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations</li><li>Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time</li><li>Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments) </li><li>Required to initiate positive interactions with guests and employees</li><li>Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships</li><li>The ability to operate company motor vehicles </li><li>Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces</li></ul>