Concert Season Server

...

Hollywood Casino St. Louis

Hollywood Casino & Hotel St. Louis

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO &amp; HOTEL ST. LOUIS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,assist,professional,guest service,sales,experience,schedule,process,education,communication,write,professional

Seasonal

Up to $18 per hour

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br /> What does Hollywood Casino &amp; Hotel have to offer? <ul>Day 1 medical, dental, &amp; vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, &amp; more. Tuition Reimbursement, Lindenwood University Discounts, &amp; Diversity Scholarship for Team Member&rsquo;s children.</ul> As a Server you will,<br /> Shift: Varies<br /> Pay: $6.15 + tips (Average $100 per shift)
Responsibilities: <ul><li>Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. </li><li>Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.</li><li> Provides personalized service and uses guest’s name at least twice during all interactions. </li><li> Greets each guest entering restaurant. </li><li>Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. </li><li>Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.</li><li>Resolves service issues according to the service recovery toolbox. </li><li>Knows and promotes current casino events and programs and can give guests directions to all casino areas. </li><li>Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.</li></ul>
Requirements: <ul><li>Applicant must be at least 18 years of age.</li><li>High School Diploma, GED, or comparable experience. </li><li>Prior customer service in a fast-paced environment preferred. </li><li>Previous cashiering experience in a high-volume restaurant preferred. </li><li>Read, write, speak, and understand English. </li><li>Excellent customer service/communication skills. </li><li>Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.</li><li>Must meet professional appearance standards as prescribed by company policy. </li><li>Able to work at a fast pace in an often crowded/noisy environment. </li><li>Must be able to accurately and quickly process all cash transactions. </li><li>Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables, and chairs). </li><li>Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, Credit cards), bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas. </li><li>Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. </li><li>Able to tolerate second-hand smoke, noise, and bright lights.</li></ul>