Slot Tech Assistant Shift Manager

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Hollywood Casino St. Louis

Hollywood Casino & Hotel St. Louis

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">HOLLYWOOD CASINO &amp; HOTEL ST. LOUIS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Full-Time

N/A

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul><li>Responsible for supervising and managing staff in the Slots department.</li><li>Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.</li><li>Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. </li><li>Ensures customer service standards are followed by all team members and addresses issues as they arise. </li><li>Responsible for the overall achievement of departmental customer service goals. </li><li>Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.</li><li>Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.</li><li>Shares responsibility for layouts to installations of slot machines.</li><li>Schedules preventative maintenance of slot machines.</li><li>Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.</li><li>Writes correspondence needed to move, convert, or install slot-related equipment.</li><li>Assists in the repair, maintenance, and performance of all slots and related gaming equipment.</li><li>Ensures all policies, procedures, and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.</li><li>Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.</li><li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.</li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: <ul><li>Associate degree (A.A) from two-year college or technical school; or one to two years of Slot management experience; or equivalent combination of education and experience.</li><li>Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.</li><li>Excellent skills in both written and oral communication.</li><li>Must be proficient in Microsoft Office applications (Excel, Word) and have knowledge of Slot operating systems.</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. </li><li>Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li></ul>